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Help in a crisis
Service Page
Sandringham Ward, Julian Hospital, Norwich

 What help do you offer?

We are an acute admissions unit based at the Julian Hospital, Norwich. We provide care and treatment to men and women who have complexities in later life.

Complexities in later life include:

Physical health problems

  •   Direct effects of physical health on mental health
  •   Effects of prescribed medication on mental or physical health
  •   Drug interactions between psychotropic and physical health medication

Function problems

  •   Decreasing mobility, risk of falls
  •   Difficulty with personal care and activities of daily living

Social circumstances

  •   Loss events associated with aging, such as retirement or bereavement
  •   Social isolation related to aging

Diagnostic complexity

  • First onset of functional illness in later life, particularly psychosis, where diagnosis requires specialist assessment

What conditions do you treat?

We offer treatment for all aspects of functional mental health conditions.

What age range does this service treat?

We treat those who are over 75 years of age.

What geographical area does this service cover?

Central Norfolk

Download our leaflet which contains information for patients and their families, carers and friends here:Sandringham Ward.pdf


 What support do you offer carers, family and friends?

We strongly encourage input from your relatives and carers. This begins from admission through to discharge and we begin planning your patient journey following the 72-hour meeting. 

We will work closely with you and your relatives / carers to formulate your care plan and actively encourage family meetings and communication. 

Our Nursing Team are available to address your individual concerns and we will make time available to understand your relative’s needs. 

Our Discharge Co-ordinator, who is based on the ward, will offer information on carers assessments.

 Referral to the service

What are the referral criteria?

People with a mental health problem who cannot be safely treated / managed in the community.

Admission can be informal or formal: a formal admission means a detention under the Mental Health Act.

How can people get referred to this service? 

All referrals go through our Julian Admission and Discharge Team (JADT), Monday-Friday. The Intensive Older People's Service (IOPS) team manage our referrals out of hours.

What to expect when referred

Our team are dedicated to the care and treatment of those suffering from mental health issues with complexities in later life.

We provide assessment, risk assessment and care planning. We have a holistic approach to our assessments which includes addressing physical health needs and have a team of physiotherapists and occupational therapists who aid our assessments and guide our treatments.

We work closely with your relatives, carers and other professionals to provide discharge planning at your earliest opportunity.

We offer a range of different treatment options which include drug treatments, psychological interventions, physical interventions such as ECT and hands-on care and practical support with all aspects of daily living.

Available facilities

Sandringham Ward is located on the Julian Hospital site.

Parking is available and visitors will need to collect a parking permit from the Sandringham Ward Nursing Office.

Disabled parking is available directly outside Sandringham Ward Building.

There is disabled access and toilets available.

There is a small café situated in Hammerton Court which is on the Julian Hospital Site.

Visiting times

Monday to Friday: Afternoons 2-5pm and evenings 6-8pm
Saturday and Sunday: Mornings 10-12 noon, afternoons 2-5pm and evenings 6-8pm.

 Contacting the service

Clinical Lead: Debbie Chowns

Service administrative address:

Sandringham Ward
Julian Hospital
Bowthorpe Road
Norwich
NR2 3TD

Telephone number (general): 01603 978429

Telephone number (urgent): If you are a service user and you are in crisis and need support urgently, you can contact your care co-ordinator during normal service hours.

Out of hours, you can contact your GP service or the IOPS team on 01603 978380 (7-day service, 8am-9pm).

If there is an emergency and people are in immediate danger, call 999 for an ambulance.

If you are not a service user but require urgent support, contact your GP or call:

Samaritans: 116 123

NHS 111 (NHS support for non-life-threatening situations): 111

For more information, see Help in a Crisis.