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Help in a crisis
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Suffolk Rehabilitation and Recovery Service (SRRS)

 What help do you offer?

Suffolk Rehabilitation and Recovery Service (SRRS) is a community inpatient rehabilitation service for Norfolk and Suffolk Foundation Trust (NSFT) helping individuals whom have a severe and enduring mental illness to build functional living skills to enable moving from an inpatient to community based setting with the aim of preventing future admission. The team is compassionate and knowledgeable about rehabilitation and has a diversity of skills to help with this aim. 

 How do I get help from your service?

​The service is open to Suffolk residents whom require repatriation after long stays away from locality or as a step down from Acute care. The referral process is managed through the CTL however the premise is a referral is completed, the service user is then assessed and presented at a panel. SRRS also manage assessments for locked rehabilitation. 

 What hours is your service available?

​SRRS is a 24 hour service with the availability of an outreach service for service users (09.00 - 21.00) whom have been recently discharged form SRRS, providing continuity and utilising the therapeutic relationship develop during inpatient care to guide empowered living. 

 What can I expect from you?

  • An individualised recovery focused service supporting 3 pathways: admission, inpatient care and discharge, in a timely and supportive manner

  • Access to a comprehensive Occupational therapy programme developing individualised support

  • Support from caring, compassionate, experienced and knowledgeable clinicians guiding you towards empowered living

  • A service directed at reducing time spent out of area and bringing service users back to family and friends

  • An individualised outreach programme tailored to your support needs for up to 1 month following discharge

  • A seamless integration between the IDT, supported housing and SRRS to reduce the impact of anxiety upon discharge. 

 What is the main address of your service?

Suffolk Rehabilitation and Recovery Service
15 Ribbans Park Road
IP3 8XL​​

Facilities available

Free parking is available at out Ribband Park Road address.

We have disabled access and toilet facilities.

Food and drink is prepared by our service users. Drinks are available for visitors and we have local shops nearby.

 How can I contact you?

If you have an enquiry regarding SRRS then please call 01473 322270 / 01473 322271 or email                                     

 What conditions do you treat?

  • Schizophrenia
  • Bi-Polar
  • Dual Diagnosis
  • Anxiety
  • Depression


This is by no means an exhaustive list and individuals referred will be considered on the merit of rehabilitation potential

 What support do you offer carers including friends and family?

  • A carers pack with guidance and support pertaining to services available

  • 1:1 carers sessions and a carers meeting (if there is enough demand) with the nursing team so that you are supported

  • Carers assessments can be arranged

  • Specialist systemic therapy is available if appropriate

  • Regular invitations to reviews to maintain continuity with the recovery process. 

 Clinical Team Lead

​Chris Baguley, Ward Manager 

 I need help urgently! Who do I call?

​If there are immediate concerns about the wellbeing of an individual that requires urgent attention then please contact the police.

If you need advice regarding mental health services on a non-urgent basis please contact Woodlands reception on 01473 891700 if based in Ipswich or Wedgwood reception on 01284 719700 if based in Bury St Edmunds and they can point you in the direction of an appropriate local service.