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Help in a crisis
Service Page
Prison Wellbeing (IAPT) Service

 What help do you offer?

The Prison Wellbeing (IAPT) Service is an NHS service situated in prisons which offers primary mental health support for mild to moderate common mental health difficulties. We provide guided self-help via individual appointments, group workshops and Cognitive Behavioural Therapy. 

What conditions do you treat?

• Depression and low mood 

• Anxiety

• Stress

• Phobias

• Worry

• Post-Traumatic Stress Disorder 

• Panic

• Sleep problems

What age range does this service treat?

18 years and over

What geographical area does this service cover?

The populations of HMP Norwich, HMP Bure and HMP Wayland.

Parking and access arrangements

There is strictly controlled and monitored parking at the prison sites for staff and visitors.

There are access arrangements for visitors with disabilities including toilets.

Visits and access, along with security arrangements, is managed by the Prison Service, the contat numbers for which are listed below:

  • HMP Norwich 01603 706387
  • HMP Bure 01603 326400
  • HMP Wayland 01953 804000


Facilites provided onsite are the prison facilities which include accommodation units, healthcare facilities, kitchens, workplaces for the residents and a visitors centre. All areas are within a secure perimeter with restricted access.

 What support do you offer carers, family and friends?

Where possible we encourage our service users to maintain relationships with friends and family.

​​Where appropriate, we take into account any information provided by family or carers during our involvement and we can also advise on some aspects of the criminal justice system.

The Prison service provide arrangements for safe custody so if anyone, such as family or friends, have concerns about a loved one in custody they can contact the prison for support.

 Referral to the service

​Referral criteria

Potential service users would need to be residents of the Prisons listed above.

Potential service users may be experiencing depression, low mood or any of the other conditions listed above.

How can people get referred to this service? 

Self-referrals are encouraged but referrals can also be made by prison staff.

What to expect when referred

One of our Psychological Wellbeing Practitioners (PWPs) provide a face to face meeting and together discuss what is going on and what could change for the person or how our service may be able to support with that.

​Psychological Wellbeing Practitioners (PWPs) are primary care health professionals who have had specific training in how to support people experiencing low mood and / or anxiety disorders.

 Contacting the service

​The teams can be contacted at the prison by telephoning:

  • HMP Norwich 01603 706387
  • HMP Bure 01603 326400
  • HMP Wayland 01953 804000

Name of Manager: Chris Strivens

Service administrative addresses: The Paston Centre, Hellesdon Hospital, Drayton High Road, Norwich, Norfolk, NR6 5BD

Office hours (days and times): Mon-Fri, 9am-5pm

Telephone numbers (general): 01603 421449

Telephone number (urgent): Prison residents seek urgent assistance from prison officers in their accommodation who will then call for medical assistance as required.

In the community:

  • If there is an emergency and people are in immediate danger, call 999 for an ambulance.
  • If you are not a service user but require urgent support, contact your GP or call: 
  • Samaritans: 116 123
  • NHS 111 (NHS support for non-life threatening situations): 111
  • For more information, see Help in a Crisis.

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