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Help in a crisis
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Mental Wellbeing Support Team (HMP Norwich)

 What help do you offer?

​We offer Wellbeing (IAPT) and Mental Health services, provided by one multi-disciplinary team at HMP Norwich.

The team consists of Registered Mental Health Nurses, Learning Disability Nurses, a Psychiatrist and a Psychologist, who are all experienced in providing secondary mental health care to prisoners, along with Psychological Wellbeing Practitioners and a CBT Therapists who are experts in providing a Wellbeing (IAPT) service.

All mental health services are provided in an integrated way, and the team have the capacity to provide a range of interventions relevant to the needs of prisoners, including stepping care up and down as required.

The fundamental aim of this model is to work alongside custody staff to create a safe prison environment for all prisoners with mental health and related problems, and through collaboration to constantly strive to prevent suicides and self-harm and promote recovery from mental ill health.

What conditions do you treat?

• Major mental illness

• Mild and severe depression

• Substance misuse related problems where there is a coexisting mental health difficulty

• Personality disorder

• Anxiety

• Support following self-harm or thoughts / actions relating to suicide

What age range does this service treat?

18 years and over

What geographical area does this service cover?

The population of HMP Norwich.

 What support do you offer carers, family and friends?

​​Where appropriate, we take into account any information provided by family or carers during our involvement and we can also advise on some aspects of the criminal justice system.

The Prison service provide arrangements for safe custody and so if anyone, such as family or friends have concerns about a loved one in custody they can contact the prison for support.

 Referral to the service

Potential service users would be residents of HMP Norwich and would be referred by a member of prison staff. A self referral can be made for the Improving Access to Psychological Therapies team.

 Contacting the service

Our teams can be contacted at the prisons by telephoning:

  • HMP Norwich - 01603 706387
  • HMP Bure - 01603 326400
  • HMP Wayland - 01953 804000

Name of Deputy Service Manager: Chris Strivens

Service administrative address: The Paston Centre, Hellesdon Hospital, Drayton High Road, Norwich NR6 5BE

Office hours (days and times): Mon-Fri, 9am-5pm

Telephone number (general): 01603 421710

Telephone number (urgent): 01603 421421

Prison residents would seek any urgent assisstance from prison officers in their accommodation who will then call for medical assistance as required.

In the community:

  • If there is an emergency and people are in immediate danger, call 999 for an ambulance.
  • If you are not a service user but requ​ire urgent support, contact your GP or call: 
  • Samaritans: 116 123
  • NHS 111 (NHS support for non-life threatening situations): 111
  • For more information, see Help in a Crisis.

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