Ward name: Catton Ward
Ward address: Northside House, Northside, Thorpe St Andrew, Norwich, NR7 0HT
Ward telephone number: 01603 707573
Visitor information: Prior to the first visit, the service user will discuss with the ward team who they would like to be included on their visitor list. These identified people are then contacted by the ward to discuss if they wish to visit and to verify their identities.
Visitors on the list need to be authorised by the service user’s Responsible Clinician and a visitor pack sent. This will include a list of items which cannot be brought onto the secure side of the unit.
Visits would usually take place in the evening or at weekends. Exceptions are made for family who have to travel long distances, or who are attending a professional meeting - this is judged on a patient by patient basis.
There is ample parking for visitors.
On arrival, visitors need to present photo ID at reception.
Visits take place off ward (in Family Room or Meeting Room), with a staff member present. There is no limit to number of visitors. Visits usually last one hour.