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Liaison and Diversion Service (L&D)

 What help do you offer?

Liaison and Diversion services operate by assessing people who are suspected of a crime, prior to any sentence, and helping them to find support from an appropriate treatment or support service to improve health and criminal justice outcomes.

The L&D Service for Norfolk and Suffolk is provided by Norfolk and Suffolk NHS Foundation Trust in partnership with Julian Support and Project Nova (part of the Walking With the Wounded charity that supports military veterans and their families).

The team provides support for vulnerable people of all ages including children and young people attending Police Investigation Centres (PICs), Courts and other locations used by criminal justice agencies.

Contact with us varies according to need. You may see our practitioner only once, or you may be referred to Julian Support for some ongoing support with any one of a range of issues. Project Nova provide a bespoke service for military veterans, and work with many agencies to help former servicemen and women. We will liaise with any agency that can assist, including NHS and voluntary sector. You may also have contact with the service if you appear in court.

What conditions do you treat?

We are commissioned to arrange support for any health or social condition where appropriate referrals would improve health or justice outcomes. We work to a recovery model that allows the people using our service to set their own goals. 

We prioritise screening people in custody with a set of identified vulnerabilities such as learning disabilities/difficulties, mental health, gender, age, alcohol/substance misuse, accommodation, financial problems, youths, people in custody for the first time, physical health problems etc.

We offer any support we can to people with other vulnerabilities that may benefit from support, such as victims of bullying or domestic abuse, people with autistic spectrum disorders, sensory disorders or communication problems that may have an impact on offending behaviour.

Our aim is to provide help and support that improves health and criminal justice outcomes. We advise the police and courts to help them reach optimal sentencing and custody decisions that support improved health and reduced offending.

What age range does this service treat?

All ages

What geographical area does this service cover?

Norfolk and Suffolk

 What support do you offer carers, family and friends?

Where appropriate, we take into account any information provided by family or carers during our screening and assessment process and we can also advise on some aspects of the criminal justice system.

 Referral to the service

Referral criteria

To be referred to us, you must be involved with the criminal justice system (up to the point of sentencing) as an offender or alleged offender, and have a vulnerability as described above.

How can people get referred to this service? 

Our practitioners work proactively in police custody and courts to identify anyone who may have a vulnerability and who may benefit from contact with L&D.

What to expect when referred

We accept referrals from criminal justice agency staff, health and social care professionals and third sector organisations. 

You will be assessed by one of our experienced practitioners who will consider how best to support you with identified needs and help you to access that support.  

We will work with police, courts and other agencies to get you the right support in custody, in the community and in court.

 Contacting the service

Name of Operational Lead: Jem French

Service administrative addresses: 

Paston Centre, Hellesdon Hospital, Drayton High Road, Norwich, Norfolk, NR6 5BE

Cedar House, St Clement's Hospital, Foxhall Road, Ipswich, Suffolk, IP3 8LS

Office hours (days and times): Mon-Fri, 9am-5pm

Telephone numbers (general): 

Hellesdon Hospital: 01603 786756

Cedar House: 01473 322254

Telephone number (out of hours): Please leave a message or contact the police investigation centre via police switchboard.

Telephone number (urgent): If there is an emergency and people are in immediate danger, call 999 for an ambulance.

If you are not a service user but require urgent support, contact your GP or call:

Samaritans: 116 123

NHS 111 (NHS support for non-life threatening situations): 111

For more information, see Help in a Crisis.

Twitter: @NsftAnd​​​

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