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Help in a crisis
Service Page
Home Treatment Team East Suffolk

 What help do you offer?

​We provide an alternative to admission if you are over 18 and experiencing acute mental health problems.

We can offer you psychiatric medication, assistance with managing your emotions and avoiding rumination. We realise how important it is for you to occupy your time meaningfully  to help resolve your mental health difficulties. We can educate you on the benefits of exercise and healthy eating, and encourage you to take a creative approach to achieving mental health. We monitor your progress with different treatments and approaches, and discuss any changes with you and your GP.

Our team comprises registered mental health nurses, psychiatric doctors, support workers and staff from occupational health and social work backgrounds.

 How do I get help from your service?

​We receive referrals from the Access and Assessment team, Integrated Delivery Teams, acute psychiatric wards and the psychiatric liaison team. You cannot be referred to us directly by your GP or by self-referral.

If you are assessed as needing our service, you are referred to us and contacted by a member of our team to arrange your initial appointment, usually for the same or the next day.

 What hours is your service available?


 What can I expect from you?

​Our staff come from various disciplines because we attempt to replicate the treatment that you would receive in hospital. Although you are unlikely to see the same person on every visit, each member of the team is familiar with your situation and works towards your recovery. You can expect to see a psychiatrist in the early stages and receive appropriate treatment, support and guidance.

We do not expect to resolve your difficulties entirely, but to refer you on to another team or service appropriate to your needs. We are used to managing situations that feel risky and encourage a collaborative, honest relationship in order for you to experience the positive benefits of sharing difficult thoughts or feelings. We see you as required, and can visit more often than daily if you need it.

 What is the main address of your service?

​Woodlands Unit
Ipswich Hospital
Heath Road
IP4 5PD 

 How can I contact you?

​Contact us on 01473 891810 or 01473 891700 out of hours.

 What conditions do you treat?

​Severe depression
Suicidal thoughts
Suicidal plans
Suicidal intentions
Bipolar affective disorder
Personality disorders
Postnatal depression
Eating disorders
Obsessive Compulsive Disorder (OCD)

 What support do you offer carers including friends and family?

​Where applicable we visit in pairs to offer time and support for carers. We encourage you to involve your families in your care, and where appropriate and agreed, we share information and offer guidance to your carers.

We often encourage contact with Suffolk Family Carers and can provide contact details for other relevant agencies and helplines.

 Clinical Team Lead

​Andy Barton

 I need help urgently! Who do I call?

​People who are treated by our service should call the Access & Assessment Team on 0300 123 1334 when in need of urgent help.