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East Suffolk Home Treatment Team (HTTe)

 What help do you offer?

The team offers short-term, intensive support, as an alternative to hospital admission, to service users experiencing a mental health crisis. The nature of this support will be discussed with you and the people who support you.

The team is made up of doctors, psychiatrists, registered mental health nurses, social workers, support workers, CBT therapist, pharmacists and administration staff.

 What you can expect from HTTe

  • ​We offer home visits tailored to yours needs. The frequency of these visits will be discussed with you by the team.

  • We will continuously assess your mental health needs and work together with you to identify the issues affecting you, offer support and a treatment plan.

  • We have access to admission to a psychiatric ward where risk and presentation indicate home treatment is not appropriate, and support upon discharge if needed.

  • We will encourage you to continue to take part in your usual routine and activities particularly if these benefit you in terms of your mental health and wellbeing.

  • We will work with you on a short-term basis and aim to support you through your crisis. We will refer you to the most appropriate area of follow up for your ongoing care needs, as agreed with you.

  • A review by a doctor when necessary.

  • A psychological formulation when necessary.

The same member of staff may not attend every visit. However, we reassure you that all staff will be familiar with your situation. We are non-judgemental and inclusive.

 What hours is your service available?

​8am-10pm daily

 Your welfare

If you have been referred to and or under the care of HTTe, it is essential that we have an agreed plan with an up to date phone/ carer details should we need to contact you.

If we cannot contact you for your visit we have a duty of care to make sure you are safe. We will contact your family and friends where available. We may request assistance from the police, and on occasion (if we are concerned) the police may attempt to access your property.

 What is the main address of your service?

​Woodlands, Ipswich Hospital Site, Heath Road, Ipswich, IP4 5PD

 How can I contact you?

​Tel: 01473 891810 (8am-10pm daily)

Outside these hours, call: 01473 891700 or 0300 1231334 

 Complaints, compliments and suggestions

If you would like to comment on the service received please contact the Trust on 01603 421421. Alternatively, you can contact the Patient Advice and Liaison Service (PALS).

 What support do you offer carers including friends and family?

​We offer support for carers and those involved in your care. We will signpost them for further support as agreed with them.

 I need help urgently! Who do I call?

​The HTTe is not an emergency service. Emergencies should be referred to the most relevant emergency service.