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Help in a crisis
Service Page
East Child and Family

 What help do you offer?

​We are a secondary mental health service offering support to children (0 to 14 years of age) and their families in East Suffolk.

We offer a full comprehensive assessment that looks at the holistic needs of the young child and their families.

We obtain information from all professionals involved in the care of the young persons to enable the best care and interventions to be offered.

We have direct and non-direct interventions to ensure tailored packages of care are offered to the young person.

We are a team of highly skilled practitioners who work alongside policies and procedures as well as evidence based practice.

We work alongside the CPA framework so your care needs are reviewed and adjusted as young people embark on their recovery.

 How do I get help from your service?

​Referral to our service is via the Emotional Wellbeing Hub online or via the Emotional Wellbeing Gateway or via phone on 03456002090. Your GP or any professional can make this referral but you can also self-refer.

 What hours is your service available?

​9am to 5pm, Monday to Friday, excluding bank holidays.

 What can I expect from you?

​Our team provides:

  • Medication,
  • Psychological interventions,
  • Psychometric testing,
  • Family therapy,
  • Psychotherapeutic interventions,
  • Non directive interventions – art therapy,
  • Case management,
  • Sign posting,
  • Support worker interventions.

We also offer workshops and groups if this is identified as part of the young persons plan.

 What is the main address of your service?

​Bungalow 6, Walker Close, Ipswich, Suffolk, IP3 8LY.


 How can I contact you?

Telephone ​01473 341100.

 What conditions do you treat?

​We treat 0 to 14 year olds, and their families who have a significant drop in their functioning and where there is evidence of associated mental health need.

 What support do you offer carers including friends and family?

​We offer support in the means of listening and psycho education.

 Service manager name?

​Emma Ellis.

 I need help urgently! Who do I call?

​If it is a life threatening emergency ring 999. If you need help in a crisis please contact First Response Team on 08081963494.