Skip Ribbon Commands
Skip to main content
We use cookies to ensure you get the best experience on our website. For more information, read our Terms and Conditions.
Help in a crisis
Service Page
Early Intervention in Psychosis Services (Norfolk and Waveney)

​At the Early Intervention team, we support people from 14 to 65 if you are experiencing symptoms of a first episode of psychosis. Our support is offered for up to a three-year period and provides intervention to reduce the impact of the symptoms and support social recovery. We aim to help you and your family understand more about the symptoms of psychosis and what treatments are available.

We aim to develop a good relationship with you so we can understand your experiences and how they impact your life. We aim to meet you wherever you feel comfortable and work with you to reduce any distress the symptoms are causing you. We talk about the impact of stress and develop positive coping strategies with you to help reduce future episodes of psychosis.

 What conditions does the service treat?

​We support people with psychosis. Symptoms may include:

• Hearing voices or seeing things others do not see

• Feeling paranoid or mistrustful of others

• Believing you can read other people's thoughts

• Believing things which seem very unusual or strange to others

• Not thinking clearly

• Feeling worried that bad things may happen to you or other people

• Believing you have special powers or are famous in some way 

There may be other symptoms of psychosis too.

 What support do you offer carers, family and friends?

​We are very happy to meet family and/ or significant others to discuss any concerns or queries they may have. Where people have taken on a full time carer's role, or if they are struggling to balance their caring duties with day to day life, we refer them for a carer assessment.

 What age range does this service treat?

​14 – 65 years

 Service contact information

Name of Operational ManagerNeil Robertson
Service administrative address

Central Norfolk

80 St Stephens
80 St Stephens Road
Norwich NR1 3RE

East Norfolk, Great Yarmouth and Waveney

Northgate Hospital,
Northgate Street
Great Yarmouth NR30 1BU

West Norfolk

Thurlow House,
Goodwins Road
Kings' Lynn PE30 5PD

Office hours (days and times)Mon-Fri 9-5
Telephone number (general)

Single Point of Contact:

Central and West Norfolk (inc. Norwich and King's Lynn): 0300 790 0371

East Norfolk, Great Yarmouth and Waveney: 0300 123 1882

Telephone number (urgent)

If there is an emergency, call 999 for an ambulance or call/attend your accident and emergency or GP for an urgent assessment. 

If support is needed outside the working hours of the Early Intervention team, call your GP or you can contact the Crisis Resolution and Home Treatment (CRHT) team on 0300 790 0371

 Referral information for the public

Referral criteriaClear criteria are established nationally based on type and duration of symptoms experienced that will inform the assessment process and whether the Early Intervention Service would be most appropriate to meet your needs.
How can people get referred to this service? Please call us yourself or get someone in your family to request support. We also accept referrals from other professionals, such as your GP.
What to expect when referred
National Standards for Early Intervention in Psychosis Services anticipate that those experiencing an identified first episode of psychosis will begin treatment within two weeks of referral.

 Referral information for clinicians – information for health professionals only

​Referrals are accepted from GPs, Practice Nurses and Secondary Mental Health Professionals with a brief history and a rating scale being attached.

 Information about clinics

Clinic details
Name of clinic

Central Norfolk  

80 St Stephens
80 St Stephens Road,
Norwich NR1 3RE

Great Yarmouth and Waveney  

Northgate Hospital,
Northgate Street,
Great Yarmouth NR30 1BU

West Norfolk

Thurlow House,
Goodwins Road,
King's Lynn PE30 5PD

Who clinic is forThose referred to services.
Address where clinic heldAs above
Parking (eg availability, cost)

Free parking at Great Yarmouth and King's Lynn though spaces cannot be guranteed.

There is no available parking at the Norwich base and very limited non-permit, short-stay parking on the adjacent street, but this is almost always full. However, it is around five minutes' walk from St Stephen's car park an 10-15 minutes from the Chapelfield car park.