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Help in a crisis
Service Page
Crisis Resolution and Home Treatment Team (CRHT) Central Norfolk

 What help do you offer?

The CRHT is a team of experienced mental health staff which includes nursing, psychology, social care, pharmacy and psychiatric staff.

We can provide assessment and short-term, intensive community support for you, if you are experiencing mental health crisis. The team aims to work with people who, without this support, would need to be admitted to hospital, or who cannot be discharged from hospital without intensive support.

We also act as a gatekeeper to other mental health services, such as acute inpatient care, and will ensure that all potential alternatives to hospital admission have been explored with you before admission is considered.

The CRHT will also refer you to other services if longer term treatment is indicated.

What conditions do you treat?

We work with people experiencing mental health crisis. We accept that this may not fall into the category of a condition or diagnosis.

What age range does this service treat?

We usually work with adults (over 18s) but do work alongside other service providers to support young people outside of normal working hours when the need arises.

What geographical area does this service cover?

We cover North Norfolk, South Norfolk and the city of Norwich.

 What support do you offer carers, family and friends?

We offer time and support for carers. We run clinics whereby carers can access 1:1 time with a member of the team. We can also refer on for carers assessments where necessary. We encourage you to involve your families in your care, and where appropriate and agreed, we share information and offer guidance to your carers.

 Referral to the service

What are the referral criteria?

We will work with you if you are experiencing mental illness and / or mental distress and feel that you are in a crisis situation that poses a risk to your own or other people's safety.

How can people get referred to this service? 

Referrals are accepted from the following sources:

  • Secondary NHS mental health services
  • Specialist mental health services
  • GPs and Primary Care Practitioners
  • Other health services
  • Emergency services – including police and the ambulance service
  • Agencies other than health services which support people with mental health problems
  • Service users and their families / supporters who are known to the CRHT
  • Mental Health Liaison and Diversion services (either via court or Police Investigation Centres)
  • Inpatient / acute admission wards
  • Emergency duty teams (Social Services)
  • Mental Health Liaison / A & E
  • Service users know to secondary mental health teams – out of usual working hours, as an alternative to hospital admission

What to expect when referred

A trained mental health professional will see you either at our base at Hellesdon Hospital, in your own home or a suitable community setting. 

We will carry out an assessment with you and your carer / supporter (if appropriate) and agree a plan with you. This may involve ongoing support from the CRHT for a short period of time, a recommendation to your referrer for a plan of care, signposting to a more suitable service or, in some cases, admission to hospital.

We can only work with people who consent to our service and everything that we do must be in collaboration with you.   

 Contacting the service

Clinical Lead: Zoe Charles, Crisis and Liaison Service Line Lead.

Service administrative address: The Weavers Centre, Hellesdon Hospital, Norwich NR6 5BE

Office hours (days and times): We are open 24 hours a day, 7 days a week.

Telephone number (general): 01603 421239

Telephone number (urgent): If you are a service user, you are in crisis and need support urgently, you can contact the service 24/7 on 01603 421239 or via the Hellesdon Hospital main switchboard on 01603 421421

If there is an emergency and people are in immediate danger, call 999 for an ambulance.

If you are not a service user but require urgent support, contact your GP or call:

Samaritans: 116 123

NHS 111 (NHS support for non-life threatening situations): 111

For more information, see Help in a Crisis.

Download or view our service information leafletInformation leaflet with care plan .pdf

Clinics offered by the service

Clinic details
Name of clinicsPhysical Health Clinic
Who clinic is forService users receiving intensive home treatment from the CRHT
Address where clinic heldThe Weavers Centre, Hellesdon Hospital, Norwich NR6 5BE
Parking (eg availability, cost)On-site, free parking
Accessibility informationDisabled access
Clinic details
Name of clinicsCarers Clinic
Who clinic is forCarers of service users receiving intensive home treatment from the CRHT
Address where clinic heldThe Weavers Centre, Hellesdon Hospital, Norwich NR6 5BE
Parking (eg availability, cost)On-site, free parking
Accessibility informationDisabled access