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Crisis Resolution and Home Treatment Team (CRHT) West Norfolk

 What help do you offer?

We provide intensive support for you during mental health crisis. 

We provide prompt and effective home treatment, including medication, and brief psychological inteventions in order to prevent hospital admissions and give support to your carers. We also act as a gatekeeper to other mental health services such as acute inpatient care, referring you to other services if longer term follow up is indicated. ​​​

 How do I get help from your service?

We accept referrals from Single Point of Access team, Adult Recovery Teams, acute psychiatric wards, psychiatric liaison team or GP and other health providers. 

 What hours is your service available?

24 hours a day, 7 days a week. ​​

 What can I expect from you?

Our staff come from various disciplines in order to provide as holistic an assessment and experience as possible. Although you are unlikely to see the same person on every visit, each member of the team will be familiar with your situation and work with you towards your recovery. We have a Nurse Consultant who is able to review any medication needs you may have.  

Our remit is to avoid hospital admission and offer an alternative home based treatment package. We do not expect to resolve your difficulties entirely, but to refer you on to another team or service appropriate to your needs if required. We are used to managing situations that feel risky and encourage a collaborative, honest relationship in order for you to experience the positive benefits of sharing difficult thoughts or feelings. We see you as required, and can visit more often than daily if you need it.

We ensure your involvement with us is treated in confidence.

 What is the main address of your service?

Chatterton House,
Goodwins Road,
King's Lynn,
Norfolk PE30 5PD. 

 How can I contact you?

Call 01553 609933 Option 3. If you need a referral please contact your GP in the first instance or contact 0800 028 3431.​

 What conditions do you treat?

We treat a wide range of conditions and disorders that result in mental health crisis. ​

 What support do you offer carers including friends and family?

We offer time and support for carers. We can also refer on for carers assessments where necessary. We encourage you to involve your families in your care, and where appropriate and agreed, we share information and offer guidance to your carers. ​

 Clinical Team Lead

Angela Bantoft

 I need help urgently! Who do I call?

We give a direct contact number to people already being treated by our service and their carers.​