Crisis Assessment and Intensive Support Team (CAIST) under 18 - Norfolk and Suffolk NHS Foundation Trust

We use cookies to ensure you get the best experience on our website. For more information, read our Terms and Conditions.

Help in a crisis

Service Page

Back to service search

Latest news:

Free workshops to help parents support the emotional wellbeing of their child during the coronavirus pandemic.

Upcoming events:

Board of Directors - 28 January 2021

Crisis Assessment and Intensive Support Team (CAIST) under 18

The CAIST Pathway offers:

• *Emergency assessments at the A&E departments in local acute hospitals

• Intensive support to prevent admission into specialist psychiatric hospitals

• Continued support with in core teams

• Care planning and risk assessments to support ongoing treatment

• Consultation and training for professionals

• Intensive support to facilitate discharge and ongoing community-based therapeutic interventions

• Referrals to and liaison with multi-agency partners such as: GPs, schools, children’s services

Children and young people can be reviewed: in their own homes, at school or further educational settings, children’s wards or A&E departments of local hospitals.

Our teams are staffed by: Nurses, Social workers, Art Therapists, Occupational Therapists, Assistant Practitioners, Psychologists and Psychiatrists.

*Emergency assessments available during 8a:00 to 20:00 seven days a week.

Hours not covered by CAIST, CRHT will offer consultation / advice.

What conditions does the service treat?

We provide intensive support to young people in the community who are open to core services. During the above hours, we carry out emergency assessments for those who attend A&E departments in Norfolk under the age of 18 years.

What support do you offer carers, family and friends?

We provide support to families, carers and friends to help them support the young person.

What age range does this service treat?

Under 18 years.

Service contact information

CAIST - West

Thurlow House
Goodwins Road
King's Lynn
Norfolk PE30 5PD

01553 609933

Office hours (days and times)

9:00 to 17:00

Telephone number (urgent)

If there is an emergency, call 999 for an ambulance or call/attend your accident and emergency or GP for an urgent assessment.

Referral information for the public

Referral criteria

When a young person requires increased support in the community, CAIST will be able to offer an intensive treatment plan that is more suited to you during this time.

When a young person attends the acute hospital and requires an emergency assessment of mental state and risk, CAIST will be contacted by the hospital to provide this assessment. If a GP refers the young person for an emergency assessment CAIST will also support.

How can people get referred to this service?

CAIST will endeavour to complete a face-to-face assessment within four hours, at the A&E department of the local hospital.

Children, young people under 18 and their families and carer’s can expect intensive support from our team for a period of up to six weeks.

If there is a need for a longer intervention by our team, this will be assessed according to clinical need, risk and any other factors that may impact on the child or young person's mental health and or safety.

What to expect when referred

You will be contacted by a team member to discuss next steps.

Referral information for clinicians – information for health professionals only

Referral criteria	Please contact us for a consultation. Please contact the area duty team who will be able to advise you.
Contact details	Main reception of each area and ask for the duty team.

Related services

Name of service:	Further details
CAMHS	01493 337601
Youth	01493 337738
EI	01493 337929
Eating Disorders	01493 337666
Mind	020 8519 2122
NCC – Social Care	0344 800 8020
Young Minds	0808 802 5544
MAP	01603 766994

Information about clinics where the service is provided

Clinic details
Name of clinic	80 St Stephens
Who clinic is for	CAIST service users
Address where clinic held	80 St Stephens Road, Norwich, NR1 3RE
Parking (eg availability, cost)	Free parking on site
Accessibility information	Clinic rooms available on the ground floor

Clinic details
Name of clinic	Mary Chapman House
Who clinic is for	CASIT Service Users
Address where clinic held	Mary Chapman House, Hotblack Road, Norwich NR2 4HN
Parking (eg availability, cost)	Free parking on site
Accessibility information	Clinic rooms available on the ground floor

Clinic details
Name of clinic	Thurlow House
Who clinic is for	CAIST Service users
Address where clinic held	Thurlow House, Goodwins Road, Kings Lynn, PE30 5PD
Parking (eg availability, cost)	Free parking on site
Accessibility information	Clinic rooms available on the ground floor

Clinic details
Name of clinic	Northgate
Who clinic is for	CAIST service users
Address where clinic held	Silverwood Child & Family Centre, Northgate Hospital, Northgate Street, Great Yarmouth, NR30 1BU
Parking (eg availability, cost)	Free parking on site
Accessibility information	Clinic rooms available on the ground floor

Resources and additional information

Useful web links
Mind	https://www.mind.org.uk/
Young Minds	https://youngminds.org.uk/
Norfolk County Council	https://www.norfolk.gov.uk/
Map	https://www.map.uk.net/

Useful telephone numbers
Child line	0800 1111
Samaritans	116 123
YoungMinds Crisis Messenger	Text YM to 85258
Papyrus HOPELINE UK	0800 068 4141 (9:00 to 20:00 on weekdays, 14:00 to 20:00 on weekends and bank holidays).