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Help in a crisis
Service Page
Compass Outreach

 What help do you offer?

​The Outreach Service provides therapeutic and intensive family support services to families with children identified as at risk of being accommodated.

The team liaises with staff from education, health and social care services to ensure that there is a successful integration of the support available to families. We provide consultation, training, supervision and direct intervention to bridge gaps in service provision and ensure that, through workforce development, services are able to meet the complex needs of families and manage risk collaboratively.

Staff working in the Outreach Service also access the short break service and residential outreach staff from Norfolk County Council to manage acute stress within families and to provide space that family members need from one another in times of crisis.


 What conditions does the service treat?

​The service works to support looked after children; returning to Norfolk, from out of county, stepping down from residential to foster care, from foster care to home and placement stabilisation.

  

 What support do you offer carers, family and friends?

​The work is systemic and supports all involved in the process, we also provide a number of Foster Carer support groups through the county. 


 What age range does this service treat?

​0 - 18


 Service contact information

Name of Operational ManagerNeil Toplis
Service administrative address

Compass Outreach
Unit 5a, Octagon Business Park
Hospital Road
Little Plumstead
Norwich NR13 5FH

Office hours (days and times)08:30 – 17:00
Telephone number (general)01603 727616

Telephone number (urgent)

If there is an emergency, call 999 for an ambulance or call / attend your accident and emergency or GP for an urgent assessment.

 Referral information for the public

Referral criteriaThe service works to support looked after children; returning to Norfolk, from out of county, stepping down from residential to foster care, from Foster care to home and placement stabilisation 
How can people get referred to this service? Young people are referred by the Children's Social Worker via the NCC Permanency Planning Meeting
What to expect when referred
Work starts once agreed as clinically suitable and agreed by NCC.

 Referral information for clinicians – information for health professionals only

​Refer via social care.


 Related services

​Compass LAAC: Supporting Looked after and Adopted Children with mental health care needs.