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Help in a crisis
Service Page
Community Memory Assessment Service (East Suffolk)

 What help do you offer?

  • Holistic memory assessment.
  • Signposting to other support services.
  • Diagnosis or non-diagnosis of dementia.
  • Some post diagnostic psychosocial interventions.

What conditions do you treat?

We are a diagnostic service. Our primary function is to confirm or exclude dementia.

We do have dementia medications that can be initiated for those with certain types of dementia i.e. Alzheimer’s disease, providing there are no contraindications.

We also may diagnose Mild Cognitive Impairment (MCI).

What age range does this service treat?


What geographical area does this service cover?

East Suffolk

 What support do you offer carers, family and friends?

  • Telephone liaison and attendance at all appointments with the patient’s permission.
  • Individual psychological support, as appropriate.
  • Information on how to access a Carer’s assessment.
  • Signposting to other local support services such as 'Suffolk Family Carer’s, 'Dementia Together' and the ‘Recovery College’.
  • Invitation to ‘get involved’ and help shape the service for the future.

 Referral to the service

What are the referral criteria? 

  • The person or their family/Carer have been concerned about their memory/ cognition for at least a six-months.

  • They suspect dementia.

Referral not suitable if:

  • The person has had a recent head injury which caused some brain damage
  • The person has a delirium, as the issues may resolve
  • The person is experiencing severe mental health issues also - referral to mental health services is more appropriate.


How can people get referred to this service? 

Your own doctor will make a referral. The reason for this is because we need you to have some blood tests to treat any reversible causes of your memory concerns first.

What to expect when referred

  • A telephone call from a practitioner to discuss your referral within 48 hours
  • An appointment will be booked for you at this time within six weeks. The appointment will be for 90 minutes and include a memory test
  • Appointments are at varying locations across the East of the county - mainly at GP surgeries (Currently at Eye, East Bergholt, Felixstowe, Framlingham, Hadleigh Ipswich, Otley, Shotley, Stowmarket, Woodbridge)
  • A headscan at the local Nuffield Hospital in Ipswich
  • A further appointment to discuss the outcome of your assessments / tests (up to 12 weeks from the referral date), which will be to tell you whether or not we think you may have a type of dementia

  • You may be offered medication

  • You may be offered participation in a group

  • You will be offered a one-off appointment with a support worker at your home to look at any other needs you may have.
  • You will be discharged back to the care of your own doctor after we have advised you on where to access support now and in the future, where applicable.
  • You may be asked to participate in service development/research.


 Contacting the service

Clinical Lead: Miss Sarah Sherred

Service administrative address: Mariner House, Handford Road, Ipswich. IP1 2GA

Office hours (days and times): Monday- Friday 9am-5pm

Telephone number (general): 01473 296194/5

If there is an emergency and people are in immediate danger, call 999 for an ambulance.

If you are not a service user but require urgent support, contact your GP or call:
Samaritans: 116 123

NHS 111 (NHS support for non-life threatening situations): 111

For more information, see Help in a Crisis. ​ 

 Clinics offered by the service

Clinic details
Name of clinics

Constable Country Practice in East Bergholt

Framlingham Surgery - Framlingham

Framfield House Surgery - Woodbridge

Hartismere Hospital in Eye

Otley Surgery - Otley

Grove Medical Centre - Felixstowe

Shotley Surgery - Shotley

Two Rivers Medical Practice - Ipswich

Mariner House - Ipswich

Hadleigh Surgery - Hadleigh

Stowhealth Medical Centre - Stowmarket

We are also now able to offer some clinic appointments remotely via video.

Who clinic is forPatients and their families / loved ones / friends
Address where clinic heldAs above
Parking (eg availability, cost)

Parking free at all venues except Mariner House which is blue badge holder parking only.

Car park (pay and display), Portman Road.

Accessibility informationAll clinics are accessible for those with a disability. Some require the use of a lift, others are on the ground floor. This will be discussed with patients when we make the appointment. We also provide maps with the appointment letters to help patients find the clinics.
​Other useful links

Dementia Together Suffolk – local information hub on accessing support and information-for anyone with memory concerns and their families.

Telephone free on: 08081 688 000, Monday to Friday, 9am - 6pm.

Saturday, Sunday and Bank Holidays, 10am - 4pm.


Alzheimer's Society - National organisation

Telephone: 0332 150 2456

Suffolk Family carers - for those caring for someone with memory problems

Telephone: 01473 835477



Customer First - Suffolk County Council Social Care Services

Telephone: 0808 8004005

Dementia Friends Suffolk - Facebook page

Suffolk Young Dementia Network - Facebook page