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Help in a crisis
Service Page
Children, Families and Young People's (CFYP) Advice and Signposting Hub - Norfolk and Waveney

This website is for young people aged 4-25 years.  

You may be waiting for an initial appointment with our service, or have already had one and are waiting for your next appointment. 

Maybe you haven’t even been referred yet, but have found this page and are keen to know more about mental health.  

No matter how you got here, we are pleased you’ve found the website! We hope the resources and links that it offers can help you understand mental health and get the best support for it.

Take a look at the workbooks that we have developed and scroll down to see if there are any useful websites, books or Apps that you might find useful.

 Which mental health difficulties can I get advice for?

If you have been referred to the Child, Family and Young People’s service for support with your mental health, then you can take a look at the service pages to find out more about what they offer. 

Some of the common things we offer support for are: anxiety, OCD, low mood / depression, trauma, grief.

 Useful weblinks

​First Response

Our Trust's
24/7 helpline offers immediate advice, support and signposting for people with mental health difficulties.

If you are experiencing something that makes you feel unsafe, distressed or worried about your mental health, you can now call the helpline on 0808 196 3494.

0808 196 3494

We have partnered up with this virtual counselling service for you to receive support online or via the phone. Go to the website to watch their video and 'Join' to arrange an appointment with them

Just One Norfolk

A wide range of information, including mental health guidance, for young people[CL(2] 

0300 300 0123

Chat Health

An NHS texting service for young people aged 11-19 in Norfolk. ChatHealth offers help and advice to young people about a range of issues

07480 635060

Young Minds

A mental health charity for young people, providing information, advice and support to young people and their parents.

Youngminds Parent helpline: 0808 802 5544 

Youngminds urgent help for young people:

If you need urgent help, text YM to 85258, or visit the website:


24/7 support for children and young people via telephone or online. Lots of resources available on the website too.


A 24/7 text service, free on all major mobile networks, for anyone in crisis. It's a place to go if you're struggling to cope and you need immediate help.

Text Shout to 85258

Stay Alive

A suicide prevention resource for the UK, packed full of useful information and tools to help you stay safe in crisis. You can use it if you are having thoughts of suicide or if you are concerned about someone else who may be considering suicide.

Anna Freud Centre

This website provides lots of resources for young people and parents about mental health and wellbeing.



Apps for Mental Health

There are a number of Mental Health Apps that you can choose from on the main NHS website. 

If you are under 18 years, please look at these with an adult to make sure they are appropriate and useful for you.


ThinkNinja is a mental health app designed for 10 to 18-year-olds. Using a variety of content and tools, it allows you to learn about mental health and emotional wellbeing, and develop skills you can use to build resilience and stay well.

“For all those finding it difficult at the moment, the sun will shine on you again and the clouds will go away”

Captain Sir Tom Moore

“Happiness can be found even in the darkest of times, if one only remembers to turn on the light”

Albus Dumbledore (and J.K.Rowling)

“These books gave Matilda a hopeful and comforting message: You are not alone”

Roald Dahl

“There is no mind over matter.  Mind is matter.  You don’t get over an illness by not talking about it.  It isn’t weak to ask for help.  It isn’t weak to want to survive.  It isn’t a character flaw to experience bad things”

Matt Haig