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Help in a crisis
Service Page
Integrated Delivery Team (IDT) Bury South

 What help do you offer?

As an IDT, we are responsible for the co-ordinated delivery of community mental health services in our designated locality. This includes support for children and their families, adolescents, working age and older adults, and individuals with a learning disability.

We provide clinical interventions to address complex mental health needs, as well as certain specialist difficulties such as ADHD and autism. We have a range of qualified and experienced clinicians including doctors, nurses, social workers, occupational therapists, support workers, psychologists and psychological therapists.

What conditions do you treat?

Non-psychotic disorders
Severe depression
Obsessive Compulsive Disorder (OCD)
Eating disorders
Psychotic disorders
Bipolar Affective Disorder
Personality disorders
Cognitive impairments
Alzheimer's disease
Learning disabilities
Attention Deficit Hyperactive Disorder (ADHD)​

What age range does this service treat?

The Children, Families and Young People's directorate services cover under 14s and up to age 25.

The adult directorate services work with individuals aged 25 and over.

The Learning Disabilities Directorate specialises in delivering support to individuals with Learning Disabilities who are unable to access the other services with necessary adjustments.  

What geographical area does this service cover?

Bury South IDT is located in Bury St Edmunds at Hospital Road. However, we have offices in Sudbury and Haverhill and will offer you appointments in the nearest local office to your home address.  

 What support do you offer carers, family and friends?

​We include your friends and family in care planning and perform carer assessments to reflect their role as significant contributors to the care plan. 

​We encourage your nearest relatives and next of kin to participate in decisions made with you about your care, and invite them to formal reviews as well as supporting the interventions described as part of the Care Programme Approach.

 Referral to the service

What are the referral criteria?

Bury South IDT will accept referrals for service users with substantial and complex mental health needs which include: Significant cognitive, emotional and behavioural problems associated with a mental health diagnosis.

You are likely to present predominantly with / as:

  • Psychosis, such as schizophrenia or bipolar disorder
  • Severe depressive disorder where the levels of risk / complexity / engagement require treatment by a specialist mental health service
  • Severe disorders of personality where there is a clear role identified for the community mental health team, and you are agreeable to engage with the service
  • Longer term severe disorders which are characterised by poor treatment adherence and increased levels of risk / vulnerability which cannot be managed solely by primary care
  • Dual diagnosis of mental illness and substance misuse where the mental illness is the primary need, severe and complex in nature
  • Co-morbid mental illness in service users with a neurodevelopmental disorder for treatment of the mental disorder where this is the primary issue
  • Complex presentations associated with severe mental illness, which impacts a significant risk of self-harm, harm to others, risk of harm from others or serious self-neglect


How can people get referred to this service? 

Most of our referrals come from GPs, following prescribing and other interventions within their guidance, through to the Access and Assessment team. Other professional agencies can also refer you.

Our teams provide you with a standalone comprehensive assessment from a qualified and experienced clinician, who will explore a range of your health and social care needs. Subsequently you could be signposted to universal mainstream resources or else referred into the IDT.

In the IDT, we allocate a care co-ordinator or lead professional to arrange your care package and establish a care plan of recovery with you. We review and adjust your care plan regularly to support you in meeting your goals to recovery and independence from services. This is known as the Care Programme Approach (CPA).

What to expect when referred

If you are receiving a care package under the Care Programme Approach, you have your care co-ordinator as your primary link in the IDT, but you may also talk to other clinicians and administrators as part of your care plan. You will know how to get hold of your care co-ordinator if you need to, including during times of urgency.

You will have an arranged schedule of contact. For some people, this is intensive, involving face-to-face or telephone contact several times a week. For others, this involves a monitoring service with weekly or monthly contact. Some contact occurs individually in a clinic, at your home or in the community. At other times, we deliver evidence-based interventions in groups.​​

 Contacting the service

Clinical Lead: James Nilsen-Clarke

Adults Community Team Manager: Peter Henson

Older People's Team Manager and Social Care Lead: Tracey Rowe

Dementia Intensive Support Team Manager: Helen Gray

Service administrative address: Bury South IDT, G-Block, Hospital Road, Bury St Edmunds, Suffolk IP33 3NR.

Office hours (days and times): 

Monday09:00 17:00
Tuesday 09:00 17:00
Wednesday 09:0017:00
Thursday 09:0017:00
Friday 09:0017:00


Telephone number (general): 01284 733188

Telephone number (urgent): If you are a service user, you are in crisis and need support urgently, you contact the service (Monday-Friday, 0900-1700hrs): 01284 733188. Between 1700- 0900hrs, contact the crisis team on: 0300 123 1334.

If there is an emergency and people are in immediate danger, call 999 for an ambulance.

If you are not a service user but require urgent support, contact your GP or call:
Samaritans: 116 123

NHS 111 (NHS support for non-life threatening situations): 111

For more information, see Help in a Crisis. ​

 Clinics offered by the service

Clinic details​
Name of clinicsOutpatient medical appointments, psychological therapy appointments, therapeutic care planning and interventions.
Who clinic is forAll people in receipt of Bury South IDT services.
Address where clinic heldG-Block, Sudbury Health Centre and Haverhill Health Centre.
Parking (eg availability, cost)Parking is free at our Hospital Road Site and Sudbury Health Centre. Limited free parking available at Haverhill Health Centre.
Accessibility informationWe are fully accessible for all levels of need. Please contact us prior to your visit if you require further information.