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Bury North Youth

 What help do you offer?

​We are a secondary mental health service offering support to 14 to 25 year olds in central Suffolk.

This service will engage with clients, individually and within families, inclusively across cultures and contexts. Staff will conduct specialist assessments and plan packages of care.


We offer a full comprehensive assessment that looks at the holistic needs of the individual.  We work with youngsters to provide:

  • Anxiety management,
  • Behaviour activation,
  • Cognitive behavioural therapy,
  • Psychological interventions,
  • EMDR,
  • CAT therapy,
  • Understanding and management of trauma,
  • Family therapy,
  • ‘Back on track’ interventions such as ‘sleep management’ and ‘living with emotions’,
  • Assessment of daily living skills and neurological functioning,
  • Practical support with social care needs, housing and benefits,
  • Support work for ‘exposure’ work and to meet practical needs.


We obtain information from all sources involved in the individuals care to aid our assessment and help plan out interventions.


We work within the CPA policy and offer complete care co-ordination to plan, offer intervention and review.


We are a team of highly skilled practitioners who work alongside policies and procedures as well as evidence based practice.


We promote recovery and work at all times with values and anti-discriminatory practice. 

 How do I get help from your service?

​Referral to our service is via the Emotional Wellbeing Hub online or via the Emotional Wellbeing Gateway or via phone 03456002090.

Your GP or any professional can make this referral but you can also self-refer.

 What hours is your service available?

​9am to 5pm, Monday to Friday, excluding bank holidays.

 What can I expect from you?

​We provide:

  • Medication,
  • Psychological interventions,
  • Psychometric testing,
  • Family therapy,
  • Psychotherapeutic interventions,
  • Non directive interventions – art therapy,
  • Case management,
  • Sign-posting,
  • Support worker interventions.

We also offer workshops and groups if this is identified as part of the young persons plan.

 What is the main address of your service?

​Newmarket Hospital, Exning Road, Newmaket Suffolk, CB8 7JG.

 How can I contact you?

Telephone ​01638 558650.

 What conditions do you treat?

​Young people present to this service with emotional difficulties that may be related to systemic factors, such as family systems, school, peer group, societal factors. These issues may go on and impact on their mental health in a more significant way. Infrequently they may go on to present with symptoms indicative of anxiety and depression.


Rarely young people may present with more serious mental illness such as Bipolar Disorder or with psychotic symptoms.

 What support do you offer carers including friends and family?

​Carers and family and friends will be invited to join the assessment process, this is particularly important if a child is under 18.

On most occasions the child agrees with this, but on the occasions they do not we will take this into account and offer some compromise.


In situations when the young person is over 18 we do need their consent for carers/ family input, unless risk is considered a significant factor. This may then be overruled.


Family therapy is a key treatment in the youth pathway. We have access to carers leads and we can offer full carers assessments and access to the carers budget for short breaks.

We include your friends and family in care planning and perform carer assessments to reflect their role as significant contributors to the care plan.

We encourage your nearest relatives and next of kin to participate in decisions made with you about your care, and invite them to formal reviews as well as supporting the interventions described as part of the Care Programme Approach.

 Service manager name?

​Chris Hicks.

 I need help urgently! Who do I call?

​Our duty worker is available from 9am to 5pm by calling your team number, which you will be provided on your first contact with the team


Outside of these hours contact the First Response Team 0808 196 3494.