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Help in a crisis
Service Page
Access and Assessment Team Great Yarmouth and Waveney

 What help do you offer?

Our Access and Assessment Team comprises of a team of Mental Health Practitioners and administrators and offer screenings and assessments for people with a severe and enduring mental illness. We are able to signpost referrals to specialist service lines within the Trust.  General Practitioners and healthcare professionals can refer into our service electronically via E-Referral, email or telephone. We offer a 24 hour service for referrals that are requested on an emergency basis.

 How do I get help from your service?

If you are not currently under the care of Mental Health Services, any professional involved in your healthcare can make a referral to the Access Team. Once a referral has been received into our service a Mental Health Practitioner will make a clinical decision as to the right pathway, to offer an assessment, signpost to Primary Care or refer onto specialist services.

 What hours is your service available?

Our service is available 24 hours a day for an emergency response time via your General Practitioner or Healthcare Professional. 

Our office hours for referrals to be made on a routine or urgent basis are 9:00 to 17:00, Monday to Friday.

 What can I expect from you?

We will offer an assessment via telephone, video call or face to face on a routine, urgent or emergency basis. On completion of an assessment we will ensure that further mental health support is offered if felt appropriate, signpost to external services or discharge you back to the care of your General Practitioner.

 What is the main address of your service?

Resource Centre,

Northgate Hospital,

Northgate Street,

Great Yarmouth,


NR30 1BU

 How can I contact you?

​Telephone 0300 123 1882 or via email for professionals only.

 What conditions do you treat?

We provide advice and assessment on all mental health conditions for ages 26 and above.

 What support do you offer carers including friends and family?

We can offer advice and information to family cares on general matters and, with your consent, can provide specific advice and support on your individual case.

 Service manager name?

​Our Clinical Team Leads are Sharon Rose-Duke and Craig Olley.

 I need help urgently! Who do I call?

If you already have a named Mental Health Professional assigned to support your mental health needs you would be advised to contact them in the first instance.  If you do not have a Mental Health Professional or it is a medical emergency then contact your GP who can generate a referral to the Access Team on an emergency, urgent or routine basis.

Onsite facilities
We have no parking facilities for our Waveney patients however local authority parking is available nearby.

Free parking is available for our Great Yarmouth patients onsite and just outside of the hospital.

We have full disabled access and toilet facilities.