Access and Assessment Service is designed to make it easier for individuals over the age of 25
who are registered with a GP in Suffolk to get the right mental health
service as quickly as possible. GPs and other referrers can call one number and
we screen the referral, complete assessments of
people’s mental health needs
and refer to an appropriate team
where indicated or signpost the person to services and resources which may be
able to support them in addressing their mental health or emotional wellbeing
We accept referrals when:
If you are a person under 25, or acting on behalf of a person under 25, you can contact the Emotional Wellbeing Hub who will be able to assist you. Please visit their website for more information and details of how to refer - click here.
The team will work on the principles that:
We will ensure that GPs and other referrers receive feedback on appointment information and other follow-up actions in an appropriate and timely manner.
Referrals will be accepted by e-referral and letter.
At the point of making a referral the referrer will be required to identify if the need for assessment is:
When the referral is screened by a Mental Health Practitioner the urgent/routine requirement will be reviewed; if there is an identified need to change this it will be discussed and agreed within the team and the referrer.
Following screening, an appointment, within the appropriate timeframe will be arranged by telephone contact.
The team will undertake assessments in a variety of ways. The decision regarding how and where assessments will be undertaken will be determined following assessment of risk; factors which will influence a person's ability to engage in the assessment will also be considered when deciding the location and method of assessment. Assessments can be undertaken:
There will be clear and timely communication of referral outcomes to service users and the referrers, as well as with the teams into which AAT refer. Cases will be passed to the appropriate clinical pathway within the appropriate Integrated Delivery Team.
Call 0300 123 1334 or by email at firstname.lastname@example.org (email for professionals only)
We provide advice and assessment on all mental health conditions for individuals who are 25 and over.
We do not provide long-term treatment but make referrals to other mental health teams following your assessment, if needed.
We can offer advice and information to family carers on general matters and, with your consent, can provide specific advice and support on your individual case.
Call 0300 123 1334