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Help in a crisis
Emergency Preparedness, Resilience and Response

At the Trust, we are required to plan for and respond to a wide range of major incidents and emergencies that could affect public health, patient care or the operation of the Trust.

Major incidents can range from extreme weather conditions to an infectious disease outbreak or a major transport emergency, where psychosocial support could be required. The Civil Contingencies Act (2004) requires NHS organisations to show they can deal with such incidents while maintaining critical services.

In the health community, we refer to this programme of work as emergency preparedness, resilience and response (EPRR).

We work in close cooperation with other partners in the health community and emergency services, in planning for and responding to all types of emergencies and major incidents.

It is these practices which have enabled NSFT to respond with such resilience to the Covid-19 Pandemic, through the activation of our Incident Response and Recovery Plan on 3 February 2020 following the declaration of a Level 4 Major Incident.

EPRR aims:

Our aim is to ensure we can continue to deliver our critical services and support the community and our partner organisations before, during and after a major incident. We endeavour to achieve this by:

  • Assessing risks, taking into account national guidance and local context

  • Identifying priorities to develop plans to deal with all types of foreseeable major incidents, for example, major transport emergencies, infectious epidemics, natural disasters or system failures

  • Planning how to continue to deliver critical services

  • Developing ways to warn and inform the public, in cooperation with our partners

  • Providing appropriate training to relevant staff and engaging in emergency exercises to test our capability to respond to major incidents


For queries related to emergency planning and resilience issues please email