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Help in a crisis
Mental health support

 Other support available

Experiencing low mood, stress or anxiety?

Self-refer to our Wellbeing services, which are run in partnership with the Mind charity.

Visit or call 0300 123 1503

If you have more complex problems, visit your GP and discuss how you are feeling. They can refer you into our services, if appropriate.

Norfolk and Waveney Mind telephone support line

The Telephone Support Line provides a listening ear, emotional support, coping strategies, signposting and practical advice for people living in Norfolk and Waveney. This includes help with developing plans to tackle and limit crisis situations. 

Visit the Norfolk and Waveney Mind helpline website, or call 0300 330 5488, to find out more about accessing this support.

Not sure who to contact?

The Patient Advice and Liaison Service (PALS) offers confidential advice, support and information on health-related matters for staff, patients, their families and carers.

PALS is available Monday to Friday, 9am-5pm:

  • Email:

  • Call 01603 421191 or 0800 279 7257  
    If we are unable to answer, you can leave a voicemail message which we aim to respond to the next working day

Other services which offer support

All ages

Samaritans offer confidential and non-judgmental emotional support whenever you need someone to talk to. They're available 24 hours a day, 365 days a year. Call 116 123

FRANK provides information and advice about drugs. Call 0300 123 6600

Mind provides advice and support to empower anyone experiencing a mental health problem. Call 0300 123 3393

Children and young people

Kooth is an online counselling and emotional wellbeing service for 11 to 25-year-olds in Norfolk and Suffolk.

As well as online counselling, Kooth offers peer-to-peer support, moderated forums with other young members of the ‘Kooth community’ and a wide range of self-help materials.

ChildLine offers a counselling service for children and young people. You can also call the helpline if you are an adult worried about a child. Call 0800 1111