First Response is a 24/7 helpline for people of all ages in Norfolk and Suffolk who need urgent mental health support

If you are experiencing something that makes you feel unsafe, distressed or worried about your mental health you can telephone the helpline on 0808 196 3494.

Who can call?

The helpline is available to members of the public of any age, regardless of whether they are an existing NSFT service user.

The line is also open to other healthcare professionals, such as ambulance staff and GPs, as well as social care colleagues and police personnel who may need advice when working with individuals who are undergoing mental health difficulties or may wish to refer someone.

What happens when I call?

Your call will be answered by a trained mental health professional who will be able to listen to your concerns and help you get the support you need.

Callers will hear a recorded message instructing them to press either 1 or 2, depending on whether they are a professional or member of the public, and will then be connected to a mental health practitioner.

What if I want to remain anonymous?

If you would prefer that the person answering your call doesn’t see your telephone number, you can turn off your caller ID in your phone’s settings.

We would appreciate your feedback

We are working with Healthwatch to find out about your experiences. You can click on the Norfolk or Suffolk link to give us feedback.