First Response is a 24/7
helpline for people of all ages in Norfolk and Suffolk who need urgent mental
If you are experiencing something that makes you feel unsafe, distressed
or worried about your mental health you can telephone the helpline on 0808 196 3494.
helpline is available to members of the public of any age, regardless of
whether they are an existing NSFT service user.
is also open to other healthcare professionals, such as ambulance staff and
GPs, as well as social care colleagues and police personnel who may need advice
when working with individuals who are undergoing mental health difficulties or
may wish to refer someone.
happens when I call?
Your call will be answered by a trained mental health professional who
will be able to listen to your concerns and help you get the support you need.
will hear a recorded message instructing them to press either 1 or 2, depending
on whether they are a professional or member of the public, and will then be
connected to a mental health practitioner.
if I want to remain anonymous?
would prefer that the person answering your call doesn’t see your telephone
number, you can turn off your caller ID in your phone’s settings.
We are working with Healthwatch to find out about your experiences. You can click on the Norfolk or Suffolk link to give us feedback.