COVID-19 death announcements
COVID-19: guidance for the public on mental health and wellbeing
This page provides information on our services during the Covid-19 pandemic. It will be updated regularly. It will include current visiting arrangements, local and national guidance and what to do if you need urgent support.
So that we can respond to the pandemic, to keep those who use our services and our staff safe we have temporarily paused some of our services.
When any of our services are postponed a member of our team will contact those who are affected.
We hope that you can understand the challenges we are facing at present and why we have had to make adjustments however do contact us if you need support.
Please continue to attend your appointments as normal. Some appointments, where possible, are now via video or telephone calls instead of face-to-face. If changes are made to your service because of a need to support those who are more unwell, we will contact you ahead of your appointment.
If you are in crisis or need urgent help you can:
Open visiting is currently suspended. We have a duty to ensure adherence to Government restrictions in order to protect our patients, staff and the wider public. However, we acknowledge that there are some patients for whom the lack of visiting may have a significant impact upon their mental wellbeing.
If visiting is essential the ward will arrange this whilst also taking care to protect our patients, visitors and staff.
If you would like to visit a ward please discuss this with the ward staff who will be able to discuss further – contact information for each of our wards is available on our service pages.
In circumstances where visitors are unable to come to wards, the staff will support contact by using facetime, telephone, and other 'virtual' means.
If you are caring for somebody and need support during the pandemic you can contact us using our dedicated email address carersQAservice@nsft.nhs.uk.
Further guidance for carers can be downloaded here.
If you are visiting us during the pandemic you can help us to keep each other safe by:
The Suffolk and North East Essex Integrated Care System (ICS) have launched a website which contains upto date information about the vaccination rollout. If you live in Suffolk and want to know more go to www.sneevaccine.org.uk.
Norfolk and Waveney Clinical Commissioning Group are also keeping residents informed about the vaccine rollout via their website here.
If you have further questions regarding the changes we have made across the Trust, please ask a member of staff or contact our Patient Advice and Liaison Service (PALS) 9:00 to 17:00, Monday to Friday at:
For the latest update on Covid-19 visit www.gov.uk/coronavirus. For the latest health advice visit www.nhs.uk. If you need help, NHS 111 has an online coronavirus service that will tell you what to do next.
Page last updated: 6 January 2021