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Help in a crisis

Covid-19 guidance and updates

This page provides information on our services during the Covid-19 pandemic. It will be updated regularly. It will include current visiting arrangements, local and national guidance and what to do if you need urgent support.

Temporary service changes

So that we can respond to the pandemic, to keep those who use our services and our staff safe we have temporarily paused some of our services.

When any of our services are postponed a member of our team will contact those who are affected.

We hope that you can understand the challenges we are facing at present and why we have had to make adjustments however do contact us if you need support.

Please continue to attend your appointments as normal. Some appointments, where possible, are now via video or telephone calls instead of face-to-face. If changes are made to your service because of a need to support those who are more unwell, we will contact you ahead of your appointment. 

Urgent support in a crisis

If you are in crisis or need urgent help you can:

  • Contact our First Response Service which is available all day, every day. This service is provided by mental health professionals who can give you advice, support and guidance,
  • Contact your care co-ordinator if you have one,
  • Contact your GP or telephone the NHS 111 service by dialing 111.

Visiting arrangements

Open visiting is currently suspended. We have a duty to ensure adherence to Government restrictions in order to protect our patients, staff and the wider public. However, we acknowledge that there are some patients for whom the lack of visiting may have a significant impact upon their mental wellbeing.

If visiting is essential the ward will arrange this whilst also taking care to protect our patients, visitors and staff. 

If you would like to visit a ward please discuss this with the ward staff who will be able to discuss further – contact information for each of our wards is available on our service pages.

In circumstances where visitors are unable to come to wards, the staff will support contact by using facetime, telephone, and other 'virtual' means. 

Support for carers

If you are caring for somebody and need support during the pandemic you can contact us using our dedicated email address

Further guidance for carers can be downloaded here.

Help keep our hospitals safe

If you are visiting us during the pandemic you can help us to keep each other safe by:

  • Washing or sanitising your hands when you arrive at the hospital/outpatient area,
  • Wearing a face covering,
  • While you are visiting us wash your hands often, or use hand sanitiser,
  • Keeping your distance and staying 2 metres apart from others,
  • Not visiting us if you have symptoms of COVID-19 (a high temperature, a new, continuous cough, loss or change in sense of taste or smell). Instead you should stay at home and book a test at or call 119.


The Suffolk and North East Essex Integrated Care System (ICS) have launched a website which contains upto date information about the vaccination rollout. If you live in Suffolk and want to know more go to

Norfolk and Waveney Clinical Commissioning Group are also keeping residents informed about the vaccine rollout via their website here.

Further information

If you have further questions regarding the changes we have made across the Trust, please ask a member of staff or contact our Patient Advice and Liaison Service (PALS) 9:00 to 17:00, Monday to Friday at: 

National Covid-19 guidance

For the latest update on Covid-19 visit

For the latest health advice visit

If you need help, NHS 111 has an online coronavirus service that will tell you what to do next.

Page last updated: 6 January 2021