Social media platforms should be a welcoming space where people feel comfortable to talk to us and each other. We'd like to see people engaging with social media channels, including ours and those of our partners across Norfolk and Suffolk, with courtesy, kindness and respect.
These principles have been produced to help everyone engaging with our social media to feel as comfortable, safe and confident as possible.
We might need to make changes to these principles as things can change quickly in the online environment. If they're important to you, please check back regularly.
We welcome your feedback on our posts and how we can use our accounts more effectively.
If you need urgent support in a crisis DO NOT use our social media feeds as these are not monitored continuously or outside working hours. Please contact your Mental Health Team. 24/7 crisis support can be found by clicking on the following link https://www.nsft.nhs.uk/Find-help/Pages/Help-in-a-Crisis.aspx
There are a number of other social media accounts that relate to more specific parts of our work. These are checked less regularly and response times will therefore be longer.
Sometimes a contribution might go against these principles. If that happens, we may hide or delete the comment, block the account that it's come from and/or report it to the social media platform. In certain cases, the police may ask for copies of the posts. If posts are threatening, libellous or defamatory we might ask for a legal opinion.
We will take action when a post contains,in any format including text, picture, video, audio or hyperlinks any of the following:
We'll always try to message users who we've taken any action against because of a post or comment and explain our reasons. If you do not agree with our decision then please email email@example.com and we will explain why the decision was made.
If you have any question please get in touch by emailing firstname.lastname@example.org