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Help in a crisis

We really appreciate it when you take the time and trouble to send us your compliments, as well as your complaints.

Some of your most recent compliments are quoted here anonymously, to protect our service user identities.

I have these last 2-3 years returned from the brink of suicide to a more stable platform, able to return to CBT and support counselling, thanks, due to the incredible support and commitment of the NHS Mental Health Services.​

Service user - Crisis Care, Wellbeing and Recovery teams, Victoria House, Lowestoft

On behalf of X's family, I’d like to say a big thank you to everyone who looked after him during his stay with you. We greatly appreciate your patience and understanding and the care and respect you showed him. We also found your kindness and friendliness very reassuring whenever we visited. We are hoping that he remains calm and settled in his new home. Many thanks.

Service user's daughter - Willows Ward, Woodlands Unit, Ipswich

I understand that these are difficult times for hospitals such as yours, but without this hospital the last five years of my Father’s life would not have been as happy and I certainly would not have had the peace of mind that the staff at Carlton Court gave me.

Service user's daughter - Carlton Court, Lowestoft

Firstly I want to say a big thank you to all for stopping me in my attempts in trying to kill myself. I’m glad now that you intervened. I also want to say a huge Thank You for staying in there, when I was really unwell and attempting to choke some of the members of staff. I am sorry I can’t remember those incidents – I can only go by what the staff told me about what happened. You do a very hard and sometimes thankless job and you take a lot of abuse.

Service user - Acle Ward, Norvic Clinic

On the evidence I witnessed while there, all of your staff, without exception should be applauded; they are indeed a credit to the nursing profession and it annoys me, as I am sure it does you as professionals, that the NHS is grossly underfunded and still cutbacks are being suggested.

Carer - Blickling Ward, Julian Hospital

This last year has been a very long journey and for a very long time I could see no light at the end of the tunnel. Just being able to talk with you, without feeling judged made a difference and without your your kindness and support I would not be where I am today. So a massive thank you.

Service user - Suffolk Wellbeing Service

"I have nothing but praise for the psychiatrist and the mental health therapists. They have been beyond outstanding and are getting me back on my feet in a manner that I could not possibly have believed. If I could make a plea to anyone having psychiatric or depressive problems: Don’t be afraid to go to your doctor, don’t be afraid to ask for help! I was, but my family forced me in the end and I thank God I did."

Service user - Adult Community team, Peddars Centre

"In over 50 years of seeking various psychiatric help from various sources, this was the first time we felt we had had a positive experience with close and perceptive attention from a specialist… we would like to thank the doctor for his insight, rapport, reassurance, patience and respect."

Carer – Access and Assessment Team

"…knowing that somebody was there to listen and support me through what was one of the most difficult stages of my life I am eternally grateful."

Service user – Home Treatment Team, Wedgwood House

"With my patient's consent I am writing to pass on her praise and thanks for the service she has received from the wellbeing service. She found the staff kind and helpful and most of all supportive."

GP – Norfolk Wellbeing Service

"We very much appreciate the care and support you have given our son… we are only too aware the size and difficulty of the challenge you meet each day.  We can only praise your commitment and expertise. Thank you."​

Carer – Rollesby Ward Psychiatric Intensive Care Unit (PICU)

"I was really amazed at how quickly my diagnosis pathway was managed from start to finish…for the first time in my life I have been able to be accepted and respected by health professionals. Thank you so much for treating me with such dignity and respect… your service has opened up a sunny door to my future."​

Service user – Autism Diagnostic Service in Suffolk

"…what a brilliant team you have… simply outstanding! They saw our son quickly, offered good support to both him and us, and kept in contact in a superb manner…We can't thank them enough."​

Carer – Chatterton House

"I would like to say a big thank you for your support over the best part of sixteen years… for always being the same, under extreme pressure… it's reassuring to know I have Richmond Fellowship to fall back on..."​

Service user - Senior Occupational Therapist, Central IDT

"We are thrilled to be able to say that J is thriving at the moment… he is in his 2nd Year at university… J has asked me to send you his regards… I would  also like to take this opportunity to thank you again for all you did for him." ​

Relative of a service user – Child Family and Young Person Service, Central Norfolk

"I'm so grateful for all the help you have given me and I now have a better approach to the world, life is a lot easier when you approach it with a positive attitude which I can do now that I have the skills and techniques… thank you for giving me the life I wanted for a long time but just couldn't find..."​

Service user – Child Family and Young Person Service, West Norfolk

 "…after being quite apprehensive about what my CBT experience may hold he put me at ease from the very 1st call… his brilliant analogies allowed me to really get to grips with the techniques he was putting in my hands… I will be forever grateful."​

Service user – Norfolk Wellbeing Service

"I would like to thank you all for the dedicated care and support you have given (my daughter) and myself… it was such a relief to know my daughter was being taken care of by such supportive and caring people… even on the day she left, continued support was offered if ever we wanted to talk."​

Carer – Waveney Acute Service, Carlton Court

"Just wanted to thank you. You have no idea how much it helped just being able to talk."​

Service user – Suffolk Wellbeing Service

"I wouldn't have changed a thing. The staff that I dealt with were incredibly informative and reassuring… They were always ready to assist with whatever problems arose..."​

Service user – Autism Diagnostic Service, Suffolk

"K and I would like to say a big thank you for the care and attention we have received since K's memory problems were diagnosed – it has been second to none… Everyone we have seen or spoken to has been unfailingly kind and helpful."​

Relative of a service user – Complexity in Later Life Team

"Thanks for being the first social worker to not get my back up."

Service user – Ipswich Integrated Delivery Team