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Trust works with service users to improve crisis care

Service users and clinicians in east Suffolk have joined forces to create new resources to further improve the care available to people reaching crisis point.

The tools have been developed over the past 18 months as part of an ongoing drive to involve local people in the design of mental health services and place them at the heart of the care they receive.

They include a new crisis planning document, which brings together a wide range of information about each individual and their care needs and medication, as well as their preferences around interventions. It also gives them the chance to share other information, such as financial details and who they would like to look after their pets in a crisis.

Posters and badges have also been created to act as a reminder for anyone working with someone in a high state of distress, and carry the acronym:

Listen and look
Involve and inform
Share understanding
Time and availability
Empathise, encourage and evaluate
Next steps in treatment

The badges and posters have been shared with the trust's teams across Suffolk and are gradually being introduced throughout all areas of the trust.

To download the poster click below:

LISTEN poster‚Äč