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Trust Service Strategy report
01/07/2015

The report entitled: Understanding the impact of Trust Service Strategy on staff working in the Central Adult Service Line was released in late 2014 – often referred to as the Alexander Report. The report was commissioned by trust directors in early 2014 to look into the mistakes made in its change programme, called the Trust Service Strategy (TSS):

Understanding the impact of Trust Service Strategy on staff working in the Central Adult Service Line.pdf

The TSS was launched in October 2012 and completed last year. Since then, and as a result of the lessons learned, the new leadership has adopted a fresh change philosophy which engages with staff and protects clinical quality.

The Board has subsequently heard and answered many of the issues raised by the report and other reviews, such as our Care Quality Commission Report, in many other staff and public forums and conversations.

In December 2014, a summary report outlining the key issues and lessons learned from TSS, and informed by the Alexander Report, was discussed in public, at our Board meeting – you can download and read this here:

TSS Lessons Learnt December 2014.pdf

We now use the lessons learned paper as a checklist for change, to test out any proposed recent service changes we propose, to ensure we don't make the same mistakes again. 

We have discussed this with staff, carers, with our regulators, with the media, and in many public documents including our annual reports and quality accounts.