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Trust's patient safety and quality standards impress healthcare federation visitors

Norfolk and Suffolk NHS Foundation Trust has been hosting two visitors from HOPE – European Hospital and Healthcare Federation – to see how the Trust has implemented changes to improve patient safety.

Bodil Bjerg, from Copenhagen, in Denmark and Marian Tebar-Betegon, from Madrid, in Spain have been on a four-week fact finding visit organised by the Trust’s central Norfolk locality community manager Amy Eagle.

Bodil is responsible for patient safety, national clinical guidelines, accreditation, reporting of adverse events and quality initiatives for an organisation called Danish Regions, which represents hospital services across five regions of Denmark.

Marian has worked as head of a hospital training department and since 2010 has been working as head nurse in the hospital chemist service at the José Germain Psychiatric Institute.

As part of the theme of their trip, which concentrates on managing risks to patient safety and quality in European healthcare, the pair have spent most of their time within the Trust but have also visited other local health and social care providers in Norfolk and Suffolk.

Since 14 May, Bodil and Marian enjoyed a packed programme orgainsed by Amy that included visiting many of the Trust’s teams and directors across Norfolk and Suffolk.

They completed their visit yesterday (3 June), by presenting an evaluation of their findings to Chief Executive Aidan Thomas and Roz Brooks, Director of Nursing, Quality and Patient Safety.

Bodil said: “We have been highly impressed at how staff display how the Trust has so successfully integrated quality and safety into the core of everything it does.”

Marian added: “The co-operation between clinical and non-clinical staff and the huge respect they have for the Trust’s service users has been delightful to see.”

The pair will now meet up with 14 other HOPE exchange representatives who have been in the UK to present four good practices they wish to share from their time at Norfolk and Suffolk NHS Foundation Trust.

At these meetings to be held in London and The Hague, in Holland, Bodil and Marian will highlight what measures the Trust has applied to improve patient safety, which were successful and how these could be transferred to other European healthcare systems.


Notes for editors:

Photo available upon request.

HOPE is a non-governmental European association established in 1966 and has been operating as an international not-for-profit organisation since 1995. It seeks to promote improvements in the health of people via 34 organisations across 27 of the European Union member states and represents national public and private hospitals and regional and national health services.