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CQC Community MH Survey
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Service user views vital to drive service improvements

Norfolk and Suffolk NHS Foundation Trust is participating once again in the annual CQC survey to find out what community mental health service users think about the care they receive.

The Trust plans to use this feedback to improve service users' experiences. The results will be used to help the Trust highlight areas where it performs well and to identify those areas that require further improvement. The results will also enable the trust to compare results with other mental health trusts.

Service users who have recently used the Trust's community mental health services may receive a questionnaire from February to June 2016, requesting feedback about their experiences. They will be asked about various aspects of their care, including the quality of care and treatment, treatments, communication with health and social care workers, information, and support and wellbeing.

The survey forms part of the Trust's commitment to design a health service that meets the needs and priorities of patients and service users, and to take account of their feedback and views. It signals the value and importance of listening to the people who use services to drive improvement.

The results of the survey will be anonymous and be published by the CQC in autumn 2016.

Jane Sayer, Director of Nursing, Quality and Patient Safety said: "We hope that our service users will take the time to complete this survey. Their views are vital in helping us find out how we are doing and how we can improve further. This is an excellent way for service users to help shape the services we provide in the future."

If you do not wish to take part or have any queries or concerns about the survey please contact: Mary Aldridge, Assurance & Clinical Effectiveness Manager on 01603 421314 or