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Quality of care is focus as Matrons build on leadership skills

​Staff from Norfolk and Suffolk NHS Foundation Trust (NSFT) are taking part in a unique programme which will assist them in providing the best quality of care for patients.

The Matrons’ Development Programme has been tailor-made for the requirements of the Trust and is aimed at helping Matrons to do the job they love even better and giving them the tools to deal with the demands of the role.

Dawn Collins, NSFT Deputy Director of Nursing, said: “The programme aims to equip them to deal with the leadership challenges they will face now and in the future.

“It is about them understanding their roles more, understanding their teams and understanding how the organisation works and how they fit into it and, ultimately, delivering the best possible quality of care.”

Matrons have a clear agenda to continue to further improve the quality of the Trust’s services and all NSFT's localities have a dedicated post overseeing clinical nursing care.

The Trust has nine matrons and five deputy matrons and all are taking part in the programme which is made up of a one-day module each month for a year.

Dawn said: "Matrons make a huge impact on the way we deliver care to people.

"The roles of both matrons and deputy matrons are fundamental to the way the Trust operates and the provision of high-quality care.
“They provide a real focus on quality, governance, professional standards and, ultimately, improving patient experience.

“We hope this programme will help us to make a real difference to service users and the care they receive.”

Ches Hankins is a Matron based at the Fermoy Unit, Queen Elizabeth Hospital, in King’s Lynn and started the course shortly after taking up her new role last year.

She said: “At a time when there are a lot of financial pressures, my role is to always bring the focus back to the quality of care we are providing and ensure our targets are meaningful.

“For example, this could include making sure that not only is a care plan in place but that the care plan is meaningful and collaborative and the safest it can possibly be.

“The programme has been a real challenge, but working closely with other people doing the same role has been a fantastic opportunity to share information, ways of working and best practice.

“There is a real focus on improving leadership within our Trust and this programme is a significant part of that, helping to build leadership skills which we will take away with us and use in our roles.”