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Official praise for learning disability service
31/01/2012

A facility at Lothingland in Suffolk which provides care and treatment for young people with learning disabilities, some with mental health problems, has been praised by the Care Quality Commission (CQC).

6 Airey Close is an adolescent unit providing assessment and treatment for four patients aged between 12 and 18. 7 Airey Close provides a rehabilitation service for adult with learning disabilities and associated problems who have previously been in a more restrictive environment. Both properties are run by Norfolk and Suffolk NHS Foundation Trust.

A CQC report following a two day inspection in October has just been published. The report found that the unit was meeting both its essential standards of quality and safety:

  • People get safe and appropriate care that meets their needs and supports their rights
  • People are protected from abuse and staff respect their human rights

 

Altogether there were seven patients living at Lothingland, three adults and four younger patients. The report contains many positive comments from the patients. It says: “(Patients) told the CQC that they were happy with the care, treatment and support they received and that they had been consulted about their care. One patient told us that they had previously stayed in other hospitals and this was ‘the best.’ (Another) patient told us they had nothing but praise for the staff, the treatment programs and facilities at Lothingland.

One parent said: “Since my relative moved to Lothingland, a ‘miracle’ has happened in that my relative has been supported through their illness to become happy again.”

Patients told the CQC that staff always treated them with respect and listened and acted upon their views.

Care plans detailed the care, treatment and support each patient required in a person centred way, covering their physical and mental communication needs.

Patients said they felt safe and staff spoke to them nicely and were friendly.

Nurse lead, Sue Medley, said: “We strive to make our patient feel safe, well and happy. We do this for the patients but it is always good to receive validation from independent experts.”

The review was carried out by inspectors from the CQC joined by two ‘experts by experience’ – people with experience of using services or family carers who can provide a patient perspective.