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New priorities for quality published

​A publication which sets out Norfolk and Suffolk NHS Foundation Trust’s (NSFT) priorities for improving quality for the year ahead has been published today.

The Quality Account 2017/18 shows the progress NSFT made towards meeting its quality priorities last year, their next steps for improving the quality of services in the year ahead, and how this will be measured going forward.

It includes key information drawn from their Annual Plan, patient experience feedback, clinical audit and research information, as well as performance data such as waiting times and learning from mistakes.

It also features information about the experience patients had while using NSFT’s services, the results of the Friends and Family Test and data about complaints and serious incidents.

A summary of the 2017/18 priorities are:

Patient Safety

• 80% of inpatient service users with a ‘challenging behaviour’ will have an individualised behaviour support plan which will aim to reduce harm in crisis situations

Patient Experience

• Improving service user experiences by demonstrating that at least 50% of detained patients will report that they were offered information about an Independent Mental Health Advocate

Clinical Effectiveness

• Improving service user experiences by demonstrating 95% compliance with core assessments, risk assessments and care plans

Jane Sayer, Director of Nursing, Quality and Patient Safety explained: “The 2017/18 priorities for our trust will help us to improve the quality of care we offer. They are based on feedback from service users and carers who have told us how services could be improved. We have also looked at what we can learn from complaints and incidents, and from national research into good practice.

“Each of these priorities will support our Quality Improvement Plan and each will be led by an Executive Director to ensure progress is made. This progress will be reported to our Board of Directors four times a year.”

To read NSFT’s Quality Account 2017/18 in full, visit

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