Skip Ribbon Commands
Skip to main content
We use cookies to ensure you get the best experience on our website. For more information, read our Terms and Conditions.
News items
Help in a crisis
Back to news search

Tweet   Facebook   LinkeIn   Email
New-look Wellbeing service takes shape

Skype consultations, webinars and a range of special social events will make it easier for thousands of people to access expert help to overcome stress, anxiety and depression when a new service launches in Norfolk and Waveney this September.

The new Wellbeing Norfolk and Waveney service run by Norfolk and Suffolk NHS Foundation Trust (NSFT) in partnership with MIND and Relate will make the most of new technology to make it easier for people to access help, regardless of where they live.

As well as traditional face to face group sessions throughout the Norfolk and Waveney area, it will see people given the chance to join group sessions online via a webinar, take part in a one-to-one session with a therapist or counsellor using Skype or book onto courses using an improved website.

Alongside clinical interventions such as cognitive behaviour therapy and counselling, a range of social activities will also be offered to give people the chance to get together, share their experiences and offer each other mutual support as they manage their recovery.

The new service has been designed by patients, GPs, psychologists, mental health charities and the NHS, and builds on the success of the existing Norfolk and Waveney Wellbeing services. Its aim is to treat patients as early as possible in GP practices or community settings, in turn helping avoid admission to a mental health unit by tackling their problems before they become too great.

Nesta Reeve, Consultant Clinical Psychologist and Clinical Lead for Wellbeing Norfolk and Waveney, said: "This fantastic new service will benefit thousands of people every year, helping them overcome conditions such as depression, anxiety and stress and return to a productive life as quickly as possible.

"We have worked closely with service users and partners to design a service which will be fully responsive to people's needs and accessible to all. Webinars and Skype will be incredibly useful in such a rural area, for example, and will mean people can still take part in therapy or group sessions, even if they don't feel well enough to travel or have other commitments.

"We're also exploring opportunities to run sessions in the evenings so that people can access treatment at a time convenient to them. We are focused on providing as many options for people as possible so that the service truly fits around them and meets their individual needs, in turn giving it the greatest impact."

The new service will launch on 1 September across Norfolk and Waveney, and people, aged 16 years upwards will be able to self-refer to the service by phone, online or can be referred by their GP or other health professional.

While the new, single service is being fully established the existing Norfolk and Great Yarmouth and Waveney services remain in place.

To get in touch, or to keep yourself informed on all the news about the new service, check out the Wellbeing website at:, follow it on Twitter @WellbeingNandW or on ‚Äč