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New-look Wellbeing service ready to launch

People from across Norfolk and Waveney are being urged to find out more about the range of help which will be available for conditions such as anxiety, stress or depression when a new-look wellbeing service launches next week.

The improved service, which is being run by Norfolk and Suffolk NHS Foundation Trust (NSFT) in partnership with MIND and Relate, has been designed to offer accessible, responsive help close to where people live and before their problems become too great.

Launching on Tuesday, 1 September, it will build on the success of the two existing services in Norfolk and Waveney while expanding to offer help to an additional 3,500 people ever year with a range of more complex problems.

This could include a range of different clinical interventions, such as courses and workshops, face-to-face counselling, cognitive behaviour therapy and help to access community support, some of which will be available via Skype or an online webinar to make it easier for people to access help regardless of where they live.

As well as making the most of new technology, the service will also draw on the lived experience of people who have had mental health problems themselves by recruiting peer support workers to help run groups or work with clients on a one-to-one basis.

In addition, people will also be given the chance to join in with social activities, giving them the chance to get together, share their experiences and offer each other mutual support as they return to a productive life.

Nesta Reeve, Consultant Clinical Psychologist and Clinical Lead at NSFT, said: “This innovative new service will help thousands of people to overcome problems such as depression, anxiety and stress, which can all have a major impact on the lives of individuals and their families.

“We have worked closely with service users and partners to develop the service over the past few months and are confident that the model we have designed will provide fast, flexible and responsive help as close to people’s homes as possible.

“We will be basing clinicians in GP surgeries to provide patients with a single point of contact and will be holding counselling and group sessions within the community to make them as easy as possible for people to access.

“We would encourage anyone who wants to find out more to look at our new website or come along to one of the ‘Introduction to Wellbeing’ sessions we are holding across Norfolk and Waveney, where they can hear more about the wide range of help which will be available.”

The service has been designed by patients, GPs, psychologists and charities, with support from NHS managers.

The service’s new website will launch on 1 September and will include details of the courses which are available, case studies and information about self-referral. It will be available at 

Alternatively, the service’s phone number will be 0300 123 1503.​