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New Head of Quality Improvement appointed
16/04/2018
​​​Norfolk and Suffolk NHS Foundation Trust (NSFT) has created a new Head of Quality Improvement role as part of its continued drive to improve the services it provides for service users and carers.

Denise Grimes, who has worked for NSFT since qualifying as a mental health nurse around 30 years ago, has been appointed as NSFT’s Head of Quality Improvement. She started in her new role earlier this month, and will take responsibility for embedding quality improvement across both Norfolk and Suffolk. 

Ms Grimes will also help to map and share information on the quality initiatives already taking place across NSFT, which include improving the way care plans are put together, reducing ligature risks and doing more to look after the physical health needs of service users. 

Ms Grimes was previously Service Operations Manager with Norfolk Recovery Partnership, and comes to the new Trust role after many years working in substance misuse. 

Initially, she plans to visit teams across NSFT to find out more about the specific quality improvement projects taking place, as well as hearing about the challenges they face. She will also be connecting with and visiting other trusts across the country to learn how they have embedded quality improvement programmes and improved outcomes for service users and carers. 

“I am looking forward to my new role and the challenges it will bring,” said Ms Grimes. “We all want the same thing – to provide the very best care for service users. Now we need a focused effort to make certain we have the systems, processes and structures in place to enable us to do that. My new role aims to help us achieve those goals. 

“I will be looking at the different ways in which we can embed quality improvement within our Trust, and ensuring that it is consistent across both counties. 

“We are committed to continual quality improvement in everything we do, with the service user and carer at the centre of the initiatives. That way, we will ensure we are getting the basics right first time, every time, so that we can deliver high quality, safe and sustainable services which meet the needs of the people of Norfolk and Suffolk and provide them with improved outcomes from their care.” 

For press enquiries, email: nsft.communications@nsft.nhs.uk