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NSFT CQC Inspection Report 2017

​Julie Cave, NSFT Chief Executive said that the Trust accepted the recommendations of the Care Quality Commission (CQC) following its inspection of NSFT services in July 2017.

She explained that the Trust’s Board had actioned an urgent response to the report and its findings. Work to address these is already underway, being led by local managers in Trust services, with Executive and full Board oversight.

“Anyone who cares about mental health services in Norfolk and Suffolk is going to be disappointed in these results, as we are at NSFT,” she said.

“In short, we have not made enough significant improvements over the past year and that has resulted in this retrograde step in our CQC ratings and in our progress. For that we apologise to our staff, to our service users and carers, and to our stakeholders.

“We know our dedicated staff will offer their continued support in helping us to put things right and to achieve the improvements we need to make at a greater pace over the coming months.

“We are determined to ensure that our local mental health services continue to improve in what we all recognise as an increasingly demanding environment in the NHS and in social care, with more people suffering mental ill health than ever before, and with more complex needs, while our resources remain under huge pressure.

“Our teams have been working incredibly hard to continue to keep our services safe and of high quality for our service users and we should note that today’s report does not mean we have made no improvements.

“The CQC report also comments on how caring our staff are, stating that patients told them they felt ‘genuinely cared for’ and ‘supported’; that they ‘felt safe on our wards’; and that our community staff were ‘responsive to their needs, caring and treated them politely’...

“Our Board will remain focused. That is our responsibility and our commitment to our staff, to our service users and carers. We will continue to improve but we will do so with greater pace in order to deliver the quality of service that the people of Norfolk and Suffolk deserve.”

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