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NHS trust leads the way with Code of Conduct for non-registered staff
19/07/2013

Norfolk and Suffolk NHS Foundation Trust is leading the way in promoting care and compassion by publishing a Code of Conduct specifically aimed at non-registered nursing staff.

The announcement comes after a national review published last week <10 July 2013> called for more regulation of support workers and healthcare assistants.

The Code was developed over a period of six months in close consultation with staff across the Trust and union representatives. It applies to support workers or other staff not registered with the Nursing and Midwifery Council who are in direct or indirect clinical roles under the supervision of a registered professional, who provide services with access to patients and the public or who deal with confidential information.

Roz Brooks, Director of Nursing, Quality and Patient Safety said: “The new Code of Conduct for non-registered staff recognises that all healthcare workers, whether they are registered or non-registered, play a vital role in how we deliver our services.

“We felt it was important to develop a Code of Conduct specifically for support workers to recognise their commitment to dignity, equality and providing high quality services.”

The Code was developed as part of the Trust’s response to the recommendations set out in the Francis Report, which was commissioned to look at failings at Mid Staffordshire NHS Foundation Trust.

Roz added: “We want to provide the same level of support and public commitment to
support workers as we with our registered nursing roles.

“With this in mind we based the Code on the principles of the Nursing Midwifery Council (NMC) Code of conduct, which is what all registered nurses must work by.

"Our intention is to provide clear responsibilities for support workers on the one hand, and on the other provide guidance for managers on how to help individual’s develop as a healthcare professional.”

There are seven standards set out in the Code:

1. Be accountable
2. Protecting service users
3. Promoting dignity and respect
4. Working with your team
5. Communicate in an open way
6. Respecting confidentiality
7. Developing skills and knowledge

The Code of Conduct was officially unveiled at Norfolk and Suffolk NHS Foundation Trust’s annual Nursing Conference, which took place in May. Feedback from the conference will be used to look for further opportunities to promote the care and compassion provided by Trust nursing staff.​