Norfolk and Suffolk NHS Foundation Trust's mental health in-patient units have scored more than 90% across all categories in a new survey of non-clinical activities by patients published today (18 September).
The results have been compiled from Patient-Led Assessments of the Care Environment (PLACE), which are used to provide a snapshot of how an organisation is performing against a range of non-clinical activities that impact on the patient experience of care – cleanliness; the condition, appearance and maintenance of healthcare premises; the extent to which the environment supports the delivery of care with privacy and dignity; and the quality and availability of food and drink.
The Trust scored overall 99.11% for cleanliness, 96.71% for food and hydration; 94.28% for privacy, dignity and wellbeing; 93.45% for condition, appearance and maintenance.
This compares to the national averages of 95.74% (cleanliness), 84.98% (food and hydration), 88.87% (privacy, dignity and wellbeing) and 88.75% (condition, appearance and maintenance).
Andrew Hopkins, Acting Chief Executive, said: “Giving our patients a positive experience when they are in hospital is of paramount importance to the Trust. Assessments such as PLACE are invaluable tools to help us identify what we are doing well, and where we can make things better.
"Although, we are really pleased with the results of the PLACE assessments, it is important for us to continue providing such high quality services and building upon the great work that has already been done."
Notes to editors:
Patient-Led Assessments of the Care Environment (PLACE) are a self-assessment of a range of non-clinical services which contribute to the environment in which healthcare is delivered in the both the NHS and independent/private healthcare sector in England.
Participation is voluntary.
These assessments were introduced in April 2013 to replace the former Patient Environment Action Team (PEAT) assessments which had been undertaken from 2000 – 2012 inclusive.
All sites with 10 or more in-patient beds are eligible for assessment
Trust sites that were accessed were: Hellesdon Hospital, the Norvic Clinic, Meadowlands and the Julian Hospital in Norwich; St Clement's Hospital and Woodlands in Ipswich; Northgate Hospital in Great Yarmouth; the Fermoy Unit and Chatterton House in King's Lynn; Wedgwood in Bury St Edmunds and Carlton Court in Carlton Colville.