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Mental health services praised by Suffolk GP

Psychiatric inpatient services in Ipswich provided by our Trust have been highly praised by a local mental health leader.

The psychiatric inpatient services are provided at Woodlands in Ipswich and The Wedgewood Unit, in Bury St Edmunds.

Dr John Hague, a GP in Ipswich said: “As the mental health lead for the NHS Ipswich and East Suffolk Clinical Commissioning Group, which commissions many of the services provided by Norfolk and Suffolk NHS Foundation Trust, I recently carried out an informal inspection of both psychiatric inpatient units in Suffolk.

“My visits to these units have highlighted the excellent treatment given to patients. It was obvious from my conversations with those patients that the care and respect they receive from the staff is excellent, which ensures the best chance of recovery.

“Both of these inpatient units are relatively new buildings so have the advantage of being able to deliver care in a modern and pleasant environment which helps the recovery process.

“I met with a number of patients, and learned that staff were clearly focussed on ensuring patients were informed and involved in how their care was delivered. This level of care sees patients admitted to an acute ward for an average of only seven days, enabling them to either return home to receive community care or move to a rehabilitation ward where they can further focus on recovery.

“The staff were highly motivated to do their very best for patients, with daily patient meetings and activities. Importantly, staff at both units addressed issues of care for patients after they were discharged. A dedicated discharge facilitator concentrates on housing and social issues and there was also clear evidence of patients being involved in decisions on how their care would be delivered in the future, should they need to be readmitted.

“I am proud of level of care and support I have seen being delivered in these two units.”
Dr Hadrian Ball, our Trust's medical director, added: “We’re delighted that Dr Hague took the time to see our services in Suffolk at first-hand. Our staff are committed to providing the very best services they can for our patients and it’s really pleasing to receive this positive feedback.” ​