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Making the most of matrons

In recent months the Trust has welcomed two new matrons in Suffolk and three new deputy matrons in Norfolk. It now means all of NSFT's localities have a dedicated post overseeing clinical nursing care.

Speaking about the new deputy matrons, Deputy Director of Nursing at NSFT, Dawn Collins, said: "They have been very successful so far, making a huge impact on the way we deliver care to people. They provide a real focus on quality, governance, professional standards and, ultimately, improving patient experience.

"The roles of both matrons and deputy matrons are fundamental to the way the Trust operates. These are exciting times and already we are noticing a positive difference in the provision of high quality care."

Lianne Nunn has been a matron with NSFT since August last year after moving from her role as a Clinical Team Leader with the Access and Assessment Team in Suffolk.

Lianne, who is now based at Mariner House, said: "I became a matron as the focus on quality really appealed to me as I've always been interested in patient care. 

"As a matron you really focus on patient and carer engagement, and the quality agenda.

"I really enjoy the job I do as I get to work across a wide variety of teams, including the Access and Assessment Team, the Suffolk Wellbeing Service, Autism Diagnostic Service, and the Learning Disability Service in Suffolk.

Why do matrons play such an important role?

"We act as a critical friend as we work alongside the services but can step back from the management role. We have an overview of the services we're providing and challenge areas which require improvement, while supporting people at the same time.

"A large part of the role is supporting and enabling the patient and carer so their voices are heard within the organisation."


The Suffolk matrons have been out on the road visiting eight towns in the county this year to raise awareness of the Trust, highlighting their work and gaining feedback from members of the public about how they perceive the services provided.

Lianne continued: "It's important that we take the opportunity to be proactive and can build on what we know and make improvements. So between January and April this year, we visited towns to hear the experiences of local people and how they would like to see our services run. What better way to find out how to make services better?

"We received some really positive feedback from people we ordinarily wouldn't have I think the roadshows gave people confidence in the matron role and informed them about the Trust as a whole.  The roadshows will now be used as a model for service user engagement."