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Improved Wellbeing service helping record numbers

An improved Wellbeing service, which offers a range of specialist support for common mental health problems, is reaching more people than ever before after recording an increase of 35% in the number accessing treatment in the three months since its launch.

Wellbeing Norfolk and Waveney is meeting its access targets with 4,270 people receiving treatment between its launch on 1 September and the end of November – a 35% increase on the 3,166 figure from 2014.

The service also received 7,175 referrals – an increase of 20% compared with the 5,972 recorded the previous year.

The data shows that the improved service, which is run by Norfolk and Suffolk NHS Foundation Trust (NSFT) in partnership with three local MIND organisations and Relate, is achieving its goal of helping more people with conditions such as stress, anxiety and depression.

Nesta Reeve, Consultant Clinical Psychologist and Clinical Lead, said: “We are delighted with these figures, which show that the improved Wellbeing service is already helping more people than ever before and making a real difference to their lives.

“Conditions such as stress, anxiety and depression can have a major impact on individuals and their families, so our focus is on helping people at an early stage, before their problems become too great.

“We designed the service with the help of service users, and wanted it to be as flexible as possible so that people could access the right support at a time and place which suits them. We are pleased it has been so well-received so far and look forward to helping thousands more people in the coming months and years.”

Euan Williamson, from the CCGs’ mental health commissioning team, said: “The CCGs in Norfolk and Waveney, working with local partners, began to develop the Wellbeing concept over two years ago and it’s very positive news to see the new service helping more and more people.

“As part of the public consultation process, conducted by CCGs in January 2014, people asked for commissioners to design a service that was more flexible, responsive and easier to access. People indicated choice was their priority, especially when it comes to the interventions on offer and the places where they can access those interventions. They told commissioners they didn’t want to wait for long periods to receive support and go through multiple assessments. CCGs are confident the redesigned Wellbeing service has addressed these concerns and meets the needs of everyone in Norfolk and Waveney.

“All the CCGs are excited about the Wellbeing service. It represents a significant evolution in the care offered to people suffering with conditions such as stress, anxiety and depression. The new service is a best practice example that is as sophisticated as any service of this type across the country.”

Wellbeing Norfolk and Waveney offers a range of help that looks at the whole person, including talking therapies, one-to-one support, courses, workshops and social events. It also runs Skype consultations and online webinars to make it as simple as possible for people to access help, regardless of where they live.

The service is holding open mornings next week for anyone keen to meet staff, service users and peer support workers, who all have lived experience of mental health issues and use their own stories to help inspire others, and find out more about the help on offer.

They take place on Wednesday 27 January and will be held at:

• Central Norfolk Hub, The Annex, Holland Court, The Close, Norwich, NR1 4DY
• West Norfolk Hub, Providence Street Community Centre, King’s Lynn, PE30 5ET
• East Norfolk Hub, Oaktree Centre, Northgate Street, Northgate Hospital, Great Yarmouth, NR30 1BU

The events are open to anyone and run from 10am to 12.30pm.

Further information:

If you know someone who would like help from the service, they can speak to their GP or self-refer by visiting  or by calling 0300 123 1503.

People who live in Suffolk can access the Suffolk Wellbeing Service by visiting or calling 0300 123 1781.

People are also able to find out more about by following @WellbeingNandW on Twitter or visiting  ​