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Celebrating the staff who Put People First

Dedicated teams and individuals who go to extraordinary lengths to provide the very best care and fantastic mental health services have been celebrated at Norfolk and Suffolk NHS Foundation Trust’s (NSFT) Putting People First Awards ceremony.

The event, held at Sprowston Manor, near Norwich, on 5 May, gave the Trust, its service users and carers the chance to thank individuals and teams while recognising best practice across its services.

Nine awards were given to staff who were nominated by their colleagues, while a further two Public Choice Awards categories were also presented to individuals who were nominated by service users and carers for showing outstanding compassion and care.

The winners were:

Clinical Achievement Award: Nesta Reeve, Consultant Clinical Psychologist, Clinical Lead, Wellbeing Services
Nesta was nominated for playing an instrumental role in shaping NSFT’s new-look Wellbeing Service, ensuring a high level of clinical expertise while encouraging innovation, such as the use of webinars and Skype to help reach more people.

Emerging Talent Award (Clinical): Haley Gosling, Peer Support Worker, Thurne Ward, Hellesdon Hospital
Proactive and positive, Haley uses her own experience of mental health difficulties empathetically, helping service users to feel valued on their recovery journey while also offering a useful insight to colleagues. See separate press release

Emerging Talent Award (Non-Clinical): Shoky Carter, Senior Management Support Administrator, Children, Families and Young People’s Service, Great Yarmouth and Waveney
Shoky’s organisational skills and eye for detail have helped the Compass Outreach Team successfully put an administration system in place to help the project meet high demands for regular reporting. She also offers fantastic support to clinical colleagues.

Innovation Award: Norfolk Parent Infant Mental Health Attachment Project (Dr Catherine Thomas, Dr Danny Taggart and Dr Richard Pratt)
The innovative Norfolk Parent Infant Mental Health Attachment Project has helped scores of babies at risk of being taken into care to remain with their families by providing individualised packages of care to help improve relationships.

Inspirational Leader Award: Dr Sarah Maxwell, Consultant Child and Adolescent Psychiatrist, Children, Families and Young People’s Service, Great Yarmouth and Waveney
A positive force for change, Sarah played a key role in setting up the adolescent inpatient unit at Lothingland and the Community Crisis and Support Team, which works over the weekends to help avoid unnecessary admissions to James Paget Hospital. Sarah has also led the development of NSFT’s 0 – 25 service, which prevents service users from having to make the difficult transition to adult services once they reach 18.

In addition, Sarah is incredibly engaging with young people, helping them feel comfortable and able to discuss their problems while also offering invaluable support to their families.

Partnership Working Award: Boston Lodge Community Youth Project, Children, Families and Young People’s Service, Great Yarmouth and Waveney
The Boston Lodge Community Youth Project saw around 25 young people work together to develop their skills and confidence by creating a bright, vibrant mural. A partnership between NSFT’s Youth Service, Ormiston Families and Great Yarmouth and Waveney Mind, it has received excellent feedback from those who took part.

Team of the Year Award: Foxhall House, St Clement’s Hospital, Ipswich
The motivated staff at Foxhall House, which cares for men with a criminal or violent history who also have a mental health need, work well together and have received some excellent feedback as they have driven through improvements. The team now work much more collaboratively with service users to develop risk assessments, ensuring they are fully involved and part of the discussions. Everyone on the ward is approachable, responsible and takes pride in their work, while always keeping the welfare of patients at the forefront of their minds.

Unsung Hero Award (Clinical): Karon O’Flanagan, Substance Misuse Nurse, Norfolk Recovery Partnership
Karon is a consistently good and clear communicator whose knowledge and expertise is highly valued by her colleagues. Genuinely kind and caring, she shows a high level of professionalism and commitment in everything she does, and always finds the time to help.

Unsung Hero Award (Non-Clinical): Paul Johnson, Organisational Development Lead
Paul Johnson cheerfully listened to the views of almost 1,300 staff, service users and carers to fulfil the “game-changing” task of developing NSFT’s values. Skillfully leading discussions, he has helped scores of staff to think more about the impact they have on service users and carers, while always embracing the ethos of ‘putting people first’. He has also made sure the views of service users and their carers have been taken into account, ensuring the values are jointly developed and reflect everyone’s opinions.

Public Choice Award (Children, Families and Young People Services)
Emma Wigley, Assistant Practitioner, Children, Families and Young People’s Service, Central Norfolk
Emma was nominated by service user Leah Cranswick, whose life she helped rebuild after the teenager was left housebound due to crippling anxiety. A fantastic listener, Emma helped Leah feel valued while building her confidence to start doing new things and successfully apply for a college place.

Public Choice Award (Adult Services): Owen Mutton, Criminal Justice Recovery Worker, Norfolk Recovery Partnership
Owen’s nomination came after he helped a vulnerable and isolated service user to turn their life around after they hit their “lowest point” and were considering suicide. Described as “remarkably caring and understanding”, Owen provided unrivalled one-to-one support.

Michael Scott, NSFT Chief Executive, said: “We were delighted to receive nearly 200 nominations for our Putting You First Awards, which reflect the respect and gratitude which so many people feel towards our dedicated staff.

“Our congratulations go to all of our worthy winners, who are shining examples of the high standards of care in place across our Trust.

“Our staff are the bedrock of our organisation, and it is a pleasure to be able to recognise their hard work and commitment so publicly.”

The awards were sponsored by media company Archant, NHS Professionals and Sprowston Manor.

To read NSFT’s special awards magazine, which gives details of all of the winners and runners-up, visit

For more information visit