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Help in a crisis
Service Page
Women’s Secure Service – Whitlingham Ward

 What help do you offer?

Whitlingham Ward aims to support women within a secure setting where people will receive specialist assessment, treatment and intensive rehabilitation in a safe environment. Our service will support people to learn to understand and manage their mental health and risk behaviour and to develop independent living skills collaboratively by identifying shared goals. Our service is available to those people who require either Low or Medium security.

What conditions do you treat?

·         Schizophrenia

·         Bipolar disorder

·         Severe depression

·         Personality disorder

·         Psychosis

·         Anxiety

·         PTSD

·         Delusions

·         Intrusive thoughts

·         Self-harming

·         Suicide attempts

·         Aggression

What age range does this service treat?

18 years and over

What geographical area does this service cover?

Norfolk and Suffolk​


 What support do you offer carers, family and friends?

Where possible we encourage service users to maintain relationships with family and friends. Where an individual has taken on a carer role, or where there are struggles to balance the caring duties with day to day life, we will refer that person for a carer’s assessment. ​


 Referral to the service

How can people get referred to this service? 

We accept referrals from secure services, the courts, prisons and other mental health services.

What to expect when referred

You can be admitted into our ward for a few months or more. We work closely with you to determine the best treatment based on risk reduction and assessment while you are here and we review this regularly.


 Contacting the service

Name of Matron: Chris Strivens

Service administrative address: Whitlingham Ward, Hellesdon Hospital, Drayton High Road, Norwich NR6 5BE

Office hours (days and times): Mon-Fri, 9am-5pm

Telephone number (general): 01603 421421

Telephone number (urgent): If you are a service user, you are in crisis and need support urgently, you can contact your service on 01603 421421.

If there is an emergency and people are in immediate danger, call 999 for an ambulance.

If you are not a service user but require urgent support, contact your GP or call:
Samaritans: 116 123
NHS 111 (NHS support for non-life threatening situations): 111

For more information, see Help in a Crisis.​


 Contacting the ward

Ward name: Whitlingham Ward

Ward address: Whitlingham Ward, Hellesdon Hospital, Drayton High Road, Norwich NR6 5BE

Ward telephone number: 01603 421421

Ward access information: Parking is available on the Hellesdon Hospital site. We can provide a full information leaflet on request and will provide one at assessment.