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Help in a crisis
Service Page
The Connect Service Suffolk

 What help do you offer?

At Connect, we provide a specialist service for young people up to 18 in Suffolk,  who are adopted, looked after or in Special Guardianship, Child Arrangement or Kinship Care. We also support carers or families.

We have a psychiatrist, a psychologist, a child psychotherapist, art psychotherapists, and a primary mental health worker or Mental Health Nurse.

We also work closely with other parts of the Trust such the Child and Family, Youth, Neurodevelopment and Wellbeing Pathways. ​

 How do I get help from your service?

If you have concerns that a Looked After or Adopted Child may need our support please make use of our Drop-in sessions which take place weekly in South Bury and Ipswich as detailed below.

These sessions are usually attended by professionals or by foster carers or adoptive parents together with a social worker, and give the opportunity to discuss and think through your child's needs in detail.

Drop-in sessions for West Suffolk
West Suffolk House

9.00am—12.00 noon
Tuesdays during 2015 
Floor 3, Room 3

Drop-in sessions for East Suffolk
Landmark House

9.00am—12 noon
Thursdays during 2015
Room SO6

Note that access to Changing Circles or Enhanced Parenting Groups doesn't require a referral; you can apply for a place on an upcoming course.

Once your referral to Connect is accepted you can expect us to quickly discuss the case details in our full team meetings, and work out a course of action.

The referrer and GP receive a letter confirming that we have accepted the referral, and this letter explains the next step, for example, that we will contact you about an assessment

We continually review our referrals and allocate consultations, assessments and interventions when a suitable practitioner is availableIf you are concerned that you haven't heard from us please do make contact and ask our administrator about progress

When we offer you a meeting or series of meetings we may ask you to come in different combinations with the young person and sometimes not. We will ask for your consent around where we can share information, and we will discuss consent to treatment and confidentiality.

From there we will talk with you and work out the best way forward to support your child

Referrals to us here at Connect are made in the same way as any other mental health referrals, which is through the Access and Assessment Team:

Suffolk Access and Assessment Team (NSFT)
4th Floor  
Mariner House
Handford Road

Phone: 0300 123 1334
Fax: 0300 123 1335​

 What hours is your service available?

Tuesday 09:0017:00
Wednesday 09:0017:00
Thursday 09:0017:00
Friday 09:0017:00

 What can I expect from you?

At Connect, we offer psychiatric and psychological assessments and consultations, creative, play and art therapy interventions, relational and attachment based psychotherapies.

We may work with the individual child, or we may suggest work with the carer present, or relationship and family therapy support.

We have a Family Therapy Clinic for adoptive families referred to us via the Suffolk County Council Permanence Team. We also offer Changing Circles psycho-education workshops for adoptive and foster carers, and Enhanced Parenting Groups to support carers with complex parenting issues.

We work mainly from Bury St Edmunds and Ipswich for all of Suffolk, except children in Lowestoft and Waveney. The Connect Service is not available to children based in Thetford, however these young people may still be able access other mental health services.

We provide training and education to foster carers, adoptive parents, residential workers, and other professionals. 

We also offer regular consultations to Local Authority Children's Homes.

At the present time, young people placed from out of area are unable to access our service.​

 What is the main address of your service?

Children’s Treatment Centre
Bungalow 6
Walker Close
IP3 8LY​

 How can I contact you?

​For general enquiries contact us through our administrator on 01473 237034 or for a referral please contact the Access and Assessment team on 0300 123 1334. 

 What conditions do you treat?

Connect specialises in therapeutic interventions, consultations and assessments where the concerns tend to be around attachment difficulties, developmental trauma and other complex developmental, social and emotional difficulties, and acute mental health difficulties. ​

 What support do you offer carers including friends and family?

Connect provides training and education to foster carers, adoptive parents, residential workers, and other professionals. ​

 Service manager name?

​Nicky Allen

 I need help urgently! Who do I call?

If you are unable to contact our administrator on 01473 237034 and your contact is urgent, for East Suffolk please call the Ipswich IDT on 01473 341100, or for West Suffolk call South Bury IDT on 01284 733188.​