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Help in a crisis
Service Page
St Catherines Step Up Step Down Unit

 What help do you offer?

​1b St Catherine’s Way (St Cath’s) operates as a short term, rehabilitation service provided by Norfolk & Suffolk NHS Foundation Trust.

St Cath’s accepts mental health clients who are preparing for discharge from the Acute Inpatient Services, as a transitional service to support them as they prepare to return to living in the community (step-down). St Cath’s also accepts mental health clients living in the community who are experiencing an escalation in symptoms and where a short stay in a unit with a rehabilitation program may avoid hospitalisation (step-up).

 How do I get help from your service?

​The service accepts referral from the Great Yarmouth and Waveney Acute inpatient service of patients preparing to leave hospital who would benefit from additional support before returning to the community (step-down).

Referrals can also be made, via the Great Yarmouth and Waveney Crisis Resolution Home Treatment Team (CRHTT), who act as Gatekeepers for the service, from care coordinators on behalf of clients living in the community who are experiencing an escalation of symptoms, with the aim of providing support to assist the client to return to the community, thereby avoiding hospitalisation (step-up).

 What hours is your service available?

The service operates 24 hours a day, 7 days a week

 What can I expect from you?

It is envisioned that the service bridges the gap between inpatient and community care; providing a personal and tailored support base for clients prior to returning to independent living, developing collaborative strategies for the management of the mental illness; developing relationships; peer support; support for the development and pursuing of realistic goals; and interventions to increase and support positive factors such as self-esteem, self-efficiency and well-being


      • To provide an alternative to in-patient care - taking into consideration the level of risk posed by or to service users in an acute phase of a mental illness.


      • To treat service users, their families and carers with dignity, respect and privacy, and have their cultural and spiritual needs addressed. This will be achieved by recognising the person as having value and purpose through the support of innovative and skilled practitioners, who are educated in specialist mental health care.


      • To recognise and deliver patient care, with an ongoing emphasis on risk management and symptom reduction.


      • To provide a seamless service - working in close conjunction with carers; other health and social care providers, voluntary and non-statutory organisations


 What is the main address of your service?

​Ib St Catherine's Way, Gorleston-on-sea, Great Yarmouth, Norfolk, NR31 7QB

 How can I contact you?

At the address above, or Telephone 01493 444465 Fax: 01493 669387

 What conditions do you treat?

All forms of Mental illness excluding:

  • Acquired brain injury
  • Organic disorders
  • Primary diagnosis of learning disability in the absence of psychiatric crisis
  • Those who require social respite
  • Acute delirium, which may require medical intervention
  • Risk to self or others because of criminal behaviour not related to mental disorder
  • Infections related to physical health


 What support do you offer carers including friends and family?

​The client and family/carer will be involved in the treatment plan throughout the involvement of St Cath's in conjunction with the Data Protection Act and completion of the DPA form should be completed at the point of assessment.

Carer engagement will follow the principles outlined in the ‘Triangle of care’ and staff will receive specific carer awareness training

 Clinical Team Lead

​Craig Olley, deputy clinical team leader

 I need help urgently! Who do I call?

Contact with the Great Yarmouth and Waveney Crisis Team should on 01493 337858, alternatively contact 101 or in an emergency dial 999