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Help in a crisis
Service Page
St Catherine's Day Treatment Service

 What help do you offer?

St Catherine’s Day Treatment Service (known as St Cath’s) is a Community Support service for people experiencing mental health issues. The service offers a variety of one-to-one, group and peer support activities both at St Cath’s and in the community.

Day services provides a therapeutic programme that works in partnership with service users to identify their needs, develop a care plan, work towards goals and review progress.

The Service supports people with enduring mental health problems to build sustainable coping strategies, break social isolation, and promote social inclusion through meaningful activities that build networks and training that may lead to employment

Our aims are to:

• Create a safe, supportive and therapeutic environment for everyone who attends the unit and promote a sense of achievement, hope and confidence in service users’ ability to reach their Recovery goals

• Provide a broad range of creative, active and social activities to promote Recovery-focused intervention

• Provide an assessment and treatment service for mental health needs and to monitor, manage and signpost physical health needs, where indicated

• Deliver interventions which are needs-led and service user centered, to enable a person to function independently within their own community by enabling and supporting self-management, promoting autonomy and, as a result, decreasing the need for people to rely on formal services and professional supports

• Maximise the quality of life of people with complex mental health problems by developing care packages to meet their assessed mental health needs

• Provide time limited support to people based on clinical need whose ability to manage activities of daily living would otherwise be at risk by helping to maintain the independence of the individual

• Liaise closely with other specialist mental health teams and other agencies to develop appropriate care packages for people with complex needs

• Enable improvement in mental health and levels of functioning to a point at which discharge to primary care is possible, or to prevent escalation of the service user’s mental health needs, with the aim to avoid a crisis

• Ensure that the service user remains at the heart of their care, working seamlessly with GPs and primary care as part of a systems wide approach

• Work within CPA to ensure risk assessments, care plans and crisis plans are completed

• Provide additional support to people who are difficult to engage, with the aim of maintaining contact and increasing engagement and compliance


 What conditions does the Service treat?

​Varied and enduring mental health problems.​


 What support do you offer carers, family and friends?

​The service user and their family/carer will be involved in the treatment plan throughout the time they are receiving support from St Cath's.

The involvement of families and carers is made in conjunction with the Data Protection Act (DPA) and a DPA form will be completed at the point of assessment.

​Carer engagement will follow the principles outlined in the Triangle of Care (see https://carers.org/article/triangle-care​) and staff will receive specific carer awareness training.


 What age range does this Service treat?

​18 years and over​


 What geographical area does this Service cover?

​The Borough of Great Yarmouth ​


 Referral to the Service

​​

 What are the criteria for referral to the Service?

​The Service is for people aged eighteen or over who live within the Borough of Great Yarmouth (and who are registered with a GP within the Borough) and who are receiving support from a care co-ordinator or lead care professional or who are awaiting allocation following formal face-to-face assessment by a Community Mental Health Team (CMHT).

 How can people get referred to this Service?

​Referrals will only be accepted if made by the Care Coordinator or Lead Care Professional.

​Service users will have had a face to face contact with the referrer and the referral will be discussed with the service user.


 What to expect when referred

​Staff will contact you and invite you to attend an assessment/planning session. Your Care
Co-ordinator or Lead Care Professional may support you to attend this.


 Contacting the Service

Name of Matron: Martin Willoughby

Service administrative address:

1b St Catherine's Way

Gorleston-on-sea

Great Yarmouth NR31 7QB

Office hours (days and times): 9-5

Telephone number (general): 01493 444465

Telephone number (urgent): People already in the care of the service can call 01493 444465.


If there is an emergency and people are in immediate danger, call 999 for an ambulance.

If you are not a Service User but require urgent support, you can contact:

Samaritans: 116 123

NHS 111 (NHS support for non-life threatening situations): 111

For more information, see Help in a Crisis​.