The Single Point of Access is a Team of Clinicians and administrators who receive, screen and process every referral into the Norfolk And Suffolk NHS Foundation Trust and signpost referrals to Service Lines. The Team take telephone calls from Stakeholders enquiring about access to the Trusts Services, requests to speak to Consultant Psychiatrists and others asking about referral pathways.
Once a referral has been made and received by our Service it will be processed and added to the Electronic Health Records and passed to the appropriate service. Should you have an enquiry about an appointment of where your referral is within the system you can contact the Team by telephone on 0300 790 0371
We will do our best to answer your enquiry whilst you are on the telephone or transfer your call to another department. There may be occasions when we will need to call you back. If it is not possible to reach the person you need to speak to we will email that person, passing on the message.
Norfolk and Suffolk NHS Foundation Trust
C/O The Jubilee Rooms
Drayton High Road
Norfolk NR6 5BE
Tel; 0300 790 0371 (this is a free phone number)
We are not a Clinical Team offering treatments
We are always happy to talk to Carers, friends and family who are wanting or needing advice or wishing to share information which concerns them or that may positively impact on the Service Users care. We adhere to strict data protection legislation, however this does not affect access to our service.
If you already have a named professional involved in your care or the care of someone you care for then this would be who to contact. If you don’t or it is a medical emergency then contact your GP who will assess what course of action is appropriate.