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Help in a crisis
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Secure Services Forensic Community Teams

 What help do you offer?

We provide a comprehensive, recovery-focused community model of care for offenders who have been, or are in the process of being, discharged from a medium secure unit.

Our team consists of doctors, nurses, support workers and social workers. A designated community responsible clinician heads the care for everybody using our services in the community.

Our responsibilities include extensive liaison with the Ministry of Justice, provision of social supervision reports, expert risk assessments and Care Programme Approach processes, administration and monitoring of medication and identifying referral pathways to facilitate your transfer to adult recovery teams or primary care. 

Our community team works towards community rehabilitation for offenders, and encourages and supports people to consider applying for discharge from Section III of the Mental Health Act, with the ultimate aim of your transfer to general services or primary care.

We work with you to reduce risk at all times. Crisis plans are discussed and agreed and shared with crisis resolution home treatment teams to ensure out of hours support for you at all times.

What conditions do you treat?

·         Severe enduring mental illness

·         Schizophrenia

·         Bipolar disorder

·         Personality disorder

·         Depression

·         Offending behavior

What age range does this service treat?

18 years and over

What geographical area does this service cover?

Norfolk and Suffolk


 What support do you offer carers, family and friends?

With your agreement, we consult and involve your carers with your care and can facilitate carer assessments.


 Referral to the service

Referral criteria

To be an inpatient within a secure service.

How can people get referred to this service? 

Our community service is aligned with forensic inpatient facilities and referrals are currently generated from within the Trust's Secure Services.

We also consider external referrals from other inpatient specialist forensic hospitals, originating from Norfolk, Suffolk, and the Cambridgeshire and Peterborough area.

What to expect when referred

Initial assessment and if accepted, in reach to unit and when discharged, full multi-disciplinary input in the community.


 Contacting the service

Name of Operational Manager: John Clutton


Secure Services Forensic Community Team North

Service administrative address: Kestrel House, Hellesdon Hospital, Drayton High Rd, Norwich, Norfolk, NR6 5BE

Office hours (days and times): Mon-Fri, 9am-5pm

Telephone number (general): 01603 786782

Telephone number (urgent): If you are a service user, you are in crisis and need support urgently, you contact the service (Mon-Fri, 9am-5pm): 01603 786782. Out of hours, contact the crisis team via the Single Point of Contact: Central and West Norfolk (inc Norwich and King's Lynn): 0300 790 0371; East Norfolk, Great Yarmouth and Waveney: 0300 123 1882


Secure Services Forensic Community Team South

Service administrative address: Cedar House, St Clements Hospital, Foxhall Road, Ipswich, Suffolk, IP3 8LS

Office hours (days and times): Mon-Fri, 9am-5pm

Telephone number (general): 01473 322252

Telephone number (urgent): If you are a service user, you are in crisis and need support urgently, you contact the service (Mon-Fri, 9am-5pm): 01473 322252. Between 8am and 8pm, contact the crisis team via the Access and Admission team: 0300 123 1334.

If there is an emergency and people are in immediate danger, call 999 for an ambulance.

If you are not a service user but require urgent support, contact your GP or call:
Samaritans: 116 123
NHS 111 (NHS support for non-life threatening situations): 111

For more information, see Help in a Crisis.​