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Help in a crisis
Service Page
Samphire Ward

 What help do you offer?

We are a 16-bed adult acute admission ward offering assessment and treatment if you are, or are deemed to be, experiencing acute mental illness and your risks cannot be managed safely in the community.​

 How do I get help from your service?

Following your assessment and agreement that you need to be admitted, a formal request for admission is made to the Crisis Team.

 What hours is your service available?

Our service is available 24 hours a day, seven days a week.  

 What can I expect from you?

You might stay on our ward from a few days to a few weeks. We work closely with you to determine the best treatment while you are here and review this regularly. We have activities on the ward that might be appropriate, including group and 1-to-1 sessions. We adopt a multidisciplinary approach which includes nursing, medical, occupational therapy and psychology staff who all work closely with you to ensure your needs are met and that your stay is as short as possible.  

You have a review every week with our team and this can include your family member, carer and / or advocate. We encourage you and your carer to be involved with your care planning to enable a timely recovery. We support you and your carers in the least restrictive way. Where possible, we provide support and treatment in your own home and only admit you to hospital when necessary. If admitted to hospital, we try to discharge you at the earliest opportunity. We work collaboratively with you, your carers and all other services involved with your care.

 What is the main address of your service?

Samphire Ward,
Chatterton House,
Goodwins Road,
Kings Lynn,
Norfolk PE30 5PD.

 How can I contact you?

Our number is 01553 736333.

 What conditions do you treat?

Acute anxiety
Personality disorder

 What support do you offer carers including friends and family?

With your agreement, we encourage the involvement of your relatives, friends, or partner in your care. We can provide information about other support networks available in the community. We also offer carer assessments. 

 Service manager name?

Vanessa Wragg or Liam Ashby 

 I need help urgently! Who do I call?

People already being treated by our service should call 01553 736333 or 01553 736380.​